Windows Update fails with 80072EE7

[John A]

Over the last several days I have been unable to use Windows Update
(selecting it from the IE pulldown). I constantly get the following results
screen:

----------------------------------------------------------------------------
------------------------
No Updates Were Installed

The following items failed to install. To try installing them again, click
Review and install updates, and then click Install Now again.

August 2003, Cumulative Patch for Internet Explorer 6 Service Pack 1
(822925)
Security Update for Microsoft Data Access Components (823718)

View installation history
----------------------------------------------------------------------------
--------------------------

When looking in my Windows Update.log file I see the following failure
messages:

2003-08-22 07:47:52 12:47:52 Success IUENGINE Asynchronous
Download started
2003-08-22 07:47:52 12:47:52 Success IUENGINE Download
destination root folder is: C:\WUTemp
2003-08-22 07:47:52 12:47:52 Error IUENGINE Library download
error and timed out (-1 ms). Will not retry. (Error 0x80072EE7)
2003-08-22 07:47:52 12:47:52 Error IUENGINE Downloading file
http://download.windowsupdate.com/m...l/q822925_f2979f4e0e60c2d119438d5a6932efd.exe,
skipping remaining files for this Item (Error 0x80072EE7)
2003-08-22 07:47:52 12:47:52 Error IUENGINE Library download
error and timed out (-1 ms). Will not retry. (Error 0x80072EE7)
2003-08-22 07:47:52 12:47:52 Error IUENGINE Downloading file
http://download.windowsupdate.com/m...rityPatch_8b2d3f8bd6042f3ccb384dfdfb41024.exe,
skipping remaining files for this Item (Error 0x80072EE7)
2003-08-22 07:47:53 12:47:53 Error IUENGINE See iuhist.xml for
details: Download finished (Error 0x80072EE7)

This is on my work PC, behind a firewall, however, I have used Windows
Update many times from this PC in the past with no problems. Any thoughts on
what may be going on?

 

[Fabio]

Hi John

Try the following: Download the 'MSXML (Microsoft XML Parser) 3.0 Service
Pack 4' from here

- "MSXML (Microsoft XML Parser) 3.0 Service Pack 4":

http://www.microsoft.com/downloads/...22-2d4c-4162-8fb8-66bfc12f32b0&DisplayLang=en

and install it. Then perform a restart.


Hope this helps. Regards,

Fabio

 

[Fabio]

Hi Gunnard

Try this:

- "Clear the Temporary Internet Files and History":

-> Open Internet Explorer, click Tools, click Internet Options, and then
click the General Tab.

-> Under Temporary Internet Files, click Delete Files.

-> Also under Temporary Internet Files, click Settings, and then click View
Objects.

-> Right-click the Update Class file, click Remove, and then click Yes to
confirm.

NOTE: If you cannot find the Update Class file, continue to the next
procedure to remove the Windows Update controls.



- "Remove Windows Update Controls":

1.. Unregister the Iuctl.dll file. To do so, close Internet Explorer,
click Start, click Run, and then in the Open box, type the following
command:
regsvr32 /u iuctl.dll

2.. Click Start, click Find, and then click Files or Folders.

Note If you use Windows Millennium Edition, click Start, click Search, and
then click Files or Folders.
3.. In the Named box, type iuctl.dll.
4.. Right-click the file, and then click Delete.
5.. Click Start, click Programs, and then click Windows Explorer.
6.. Select the V4 folder (if present), click Edit, and then click Invert
Selection to make sure that you delete all the files except the V4 folder.
7.. Press DELETE, and then click Yes to confirm.
8.. Click the V4 folder (if present).
9.. Select the Iuhist.xml file, click Edit, and then click Invert
Selection to make sure that you delete all the files except the Iuhist.xml
file.

Note Microsoft does not recommend that you delete the Iuhist.xml file
because that action clears the Windows Update download history and all your
records of earlier downloads.
10.. Press DELETE, and then click Yes to confirm.
If you cannot find the files listed in this article by using Windows
Explorer, verify that your folder options are set to show all files. To set
this option, follow these steps:
1.. Double-click My Computer.
2.. In Windows 98 and Windows Millennium Edition, click View, and then
click Folder Options. In Windows XP and Windows 2000, click Tools, and then
click Folder Options.
3.. Click the View tab.
4.. In the Hidden files section, make sure that the Show all files or the
Show hidden files and folders option is selected, and then click OK.

and, finally, do this:

- "Step 3: Add Windows Update to the Trusted Sites Zone":


If you continue to receive the "Cannot Display Page" error message after you
following these procedures, add Windows Update to the list of Trusted Site
Zones.

You must set the security settings in Internet Explorer to Medium or lower
for ActiveX files to correctly pass to your computer. When you lower the
security settings, you affect only the Web sites listed in the Trusted Sites
Zone of Internet Explorer. Your current security settings for all other Web
sites remain as they are currently configured.
1.. From the toolbar in Internet Explorer, click Tools, click Internet
Options, and then click Security.
2.. Click Trusted Sites Zone, and then click Sites.
3.. Click to clear the Require server verification (https for all sites
in this zone option.
4.. In the Add this Web site to the zone: text box, type
http://*.microsoft.com, and then click Add.
5.. Click OK.
6.. Click Custom Level, and then select Enable for the following items:
a.. Download signed ActiveX controls.
b.. Download unsigned ActiveX controls.
c.. Initialize and script ActiveX controls not marked as safe.
d.. Run ActiveX controls and plug-ins.
e.. Script ActiveX controls marked safe for scripting.
7.. Click OK, and then click OK again to exit Internet Properties.


Hope this helps. Regards,

Fabio