Window's Update error??

Discussion in 'Microsoft Windows 2000 Windows Updates' started by Nocturnal, Aug 15, 2005.

  1. Nocturnal

    Nocturnal Guest

    Below is what came out of my WindowsUpdate.log. Can anyone tell me how I
    can fix this 80240020 error?

    2005-08-14 16:21:29 584 220 Service WARNING: GetUserTokenFromSessionId
    failed with hr 0x800706d3
    2005-08-14 16:21:29 584 220 Agent * WARNING: Exit code = 0x80240020
    2005-08-14 16:21:29 584 220 Agent *********
    2005-08-14 16:21:29 584 220 Agent ** END ** Agent: Installing updates
    [CallerId = WindowsUpdate]
    2005-08-14 16:21:29 584 220 Agent *************
    2005-08-14 16:21:29 584 220 Agent WARNING: WU client failed installing
    updates with error 0x80240020
    2005-08-14 16:21:29 980 3d8 COMAPI >>-- RESUMED -- COMAPI: Install
    [ClientId = WindowsUpdate]
    2005-08-14 16:21:29 980 3d8 COMAPI - Install call failed
    2005-08-14 16:21:29 980 3d8 COMAPI - Reboot required = No
    2005-08-14 16:21:29 980 3d8 COMAPI - WARNING: Exit code = 0x80240FFF;
    Call error code = 0x80240020
    2005-08-14 16:21:29 980 3d8 COMAPI ---------
    2005-08-14 16:21:29 980 3d8 COMAPI -- END -- COMAPI: Install [ClientId =
    WindowsUpdate]
    2005-08-14 16:21:29 980 3d8 COMAPI -------------
    2005-08-14 16:21:29 584 220 Agent WU client calls back to install call
    {0F42AC71-0D9B-465A-85A9-38890F07C76E} with code Call failed and error
    0x80240020
    2005-08-14 16:21:29 584 220 Agent WU client completed and deleted call
    {0F42AC71-0D9B-465A-85A9-38890F07C76E}
    2005-08-14 16:21:30 980 3d0 COMAPI WARNING: Operation failed due to earlier
    error, hr=80240020
    2005-08-14 16:21:30 584 2c0 Agent ISusInternal API failed
    CClientCallRecorder::DisconnectCall with error 0x8024000c
    2005-08-14 16:21:30 980 3d0 COMAPI ISusInternal::DisconnectCall failed,
    hr=8024000C
    2005-08-14 16:21:35 584 2cc Agent ISusInternal API failed
    CClientCallRecorder::DisconnectCall with error 0x8024000c
    2005-08-14 16:21:35 980 3d0 COMAPI ISusInternal::DisconnectCall failed,
    hr=8024000C
    2005-08-14 16:21:35 584 2cc Agent ISusInternal API failed
    CClientCallRecorder::DisconnectCall with error 0x8024000c
    2005-08-14 16:21:35 980 3d0 COMAPI ISusInternal::DisconnectCall failed,
    hr=8024000C
     
    Nocturnal, Aug 15, 2005
    #1
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  2. Nocturnal

    Sky King Guest

    Hi;

    This most likely means that you are not logged in as an Administrator on
    the computer used, or are attempting to use the "Run As..." parameter to
    work around that issue. See this for more info:
    http://update.microsoft.com/microsoftupdate/v6/showarticle.aspx?articleid=39&ln=en

    Also check that you don't have any 3rd party pop-up blockers
    installed/running, and that *.microsoft.com and *.windowsupdate.com are
    in both your browser Trusted Sites list and in any Exceptions list that
    your proxy/firewall maintains.

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Aug 15, 2005
    #2
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  3. Nocturnal

    joy1996

    Joined:
    Jun 3, 2006
    Likes Received:
    0
    Finally something works!

    Ok, I had tried all of these things and nothing worked so I came across this on the internet and fixed it up a little and it now works:

    1. On Win2000 go to START then RUN type DCOMCNFG

    2. Click on the Default Security Tab

    3. Under Default Access Permissions click on Edit

    4. If the list is blank, then verify that Administrator is in the list. Add it if necessary by clicking ADD then click on ADMINISTRATOR and then click OK.

    After I did this my Windows Update works!!! I hope this helps you guys that have tried everything else. GOOD LUCK!!
     
    joy1996, Jun 3, 2006
    #3
  4. Nocturnal

    rmickens

    Joined:
    Mar 10, 2008
    Likes Received:
    0
    Window update fix

    Follow the steps below to solve this annoying problem when the Windows XP updates will download but won't install.

    [font=Helvetica,Arial,sans-serif]Make sure Windows installer 3.1 is installed correctly[/font]


    [font=Helvetica,Arial,sans-serif]Click on the following link to visit the Microsoft Download Center and download Windows installer 3.1
    [/font]

    [font=Helvetica,Arial,sans-serif]Download Windows Installer 3.1[/font]​

    [font=Helvetica,Arial,sans-serif]Reboot the computer and try to download Windows Updates, if they still fail to install, continue with the next step.[/font]

    [font=Helvetica,Arial,sans-serif]Stop the Automatic Update Service[/font]


    • Click on Start, Run
    • Type the following command and press Enter

      services.msc

    • Right-click on the Automatic Updates option in the Name column and click Stop
    • Close the Services window
    [font=Helvetica,Arial,sans-serif]Show Hidden Files and Folders[/font]


    1. <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Open My Computer <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Click on Tools, Folder Options <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Click on the View tab <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Under the Hidden Files and Folders section, select "Show Hidden Files and Folders"
    2. [font=Helvetica,Arial,sans-serif]Click Ok[/font]
    [font=Helvetica,Arial,sans-serif]Delete the Previously Downloaded Windows Updates[/font]


    • Open My Computer
    • Double-click on Drive C (or whatever drive Windows is installed on)
    • Double-click on the Windows folder
    • Double-click on the SoftwareDistribution folder
    • Double-click on the Download folder
    • Click on Edit on the menu bar
    • Click on Select All
    • Click on File on the menu bar
    • Click on Delete and delete everything in the download folder
    • Return to the SoftwareDistribution folder by clicking on the green up arrow on the toolbar
    • Double-click on the EventCache folder
    • Click on Edit on the menu bar
    • Click on Select All
    • Click on File on the menu bar
    • Click on Delect and delete everything in the eventcache folder
    [font=Helvetica,Arial,sans-serif]Restart the Automatic Updates Service[/font]


    • Click on Start, Run
    • Type the following command and press Enter

      services.msc

    • Double-click on the Automatic Updates option in the Name column
    • Click on the Start button under Service Status to restart the service
    • Select Automatic under Startup Type to start the service each time Windows starts
    • Click Ok
    • Close the Services Window
    [font=Helvetica,Arial,sans-serif]Download the Latest Version of Windows Update Agent[/font]


    [font=Helvetica,Arial,sans-serif]Click on the following link to download the latest version of the Windows Update Agent and save it to your desktop.[/font]


    [font=Helvetica,Arial,sans-serif]Warning:[/font]

    [font=Helvetica,Arial,sans-serif]If you receive a message stating the Update Agent is already installed follow these extra steps:[/font]

    1. <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Click Start, Run <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Click the Browse button <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Navigate to where you saved WindowsUpdateAgent30-x86.exe on your desktop and click it one time <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">Click on the Open button <LI style="FONT-FAMILY: Helvetica,Arial,sans-serif">[font=Helvetica,Arial,sans-serif]On the Open line, go to the end of the command. After the last quotation mark type the following [/font]

      [font=Helvetica,Arial,sans-serif]/wuforce[/font]

    2. [font=Helvetica,Arial,sans-serif]The line should look something like the following now:[/font]

      [font=Helvetica,Arial,sans-serif]"C:\Documents and Settings\username\Desktop\WindowsUpdateAgent30-x86.exe" /wuforce[/font]
    3. [font=Helvetica,Arial,sans-serif]Click Ok and install the Update Agent[/font]
    [font=Helvetica,Arial,sans-serif]Download and Install the KB927891 Update[/font]


    [font=Helvetica,Arial,sans-serif]Click on the following link to download the KB927891 Update for Windows XP or click here to read more about the update[/font]

    Download KB927891 Update for Windows XP[font=Helvetica,Arial,sans-serif] [/font]


    [font=Helvetica,Arial,sans-serif]Restart your computer and try downloading and installing any Windows XP Updates again[/font]

    [font=Helvetica,Arial,sans-serif]Windows Updates Download but Won't Install after Repair Install of Windows XP[/font]

    [font=Helvetica,Arial,sans-serif]A new problem has appeared recently since Microsoft has changed their Windows Update files. The problem appears after a repair install of Windows XP has been performed. The "new" Windows Update features a file called wups2.dl that was not present in the Windows XP found on the CD used to perform the repair install. This file remains on the hard drive but the registry entries for it are missing after a repair install. This causes the Windows updates to download but fail to install properly.[/font]

    [font=Helvetica,Arial,sans-serif]If you experience this problem, follow these steps to re-register the file wups2.dll in Windows XP[/font]


    • Stop the Windows Automatic Updates Service via the command prompt

      • Click on Start, Run
      • Type CMD and Click Ok
      • At the command prompt, type the following command, then press Enter

        net stop wuauserv

    • Re-Register the WUPS2.DLL file

      • Still at the command prompt, type the following command and press Enter

        regsvr32 %windir%\system32\wups2.dll

    • Restart the Automatic Updates Service

      • At the command prompt, type the following commands, pressing Enter after each.

        net start wuauserv
        exit

    • Restart your computer, and run Windows Update again. This time the updates should download and install properly.
     
    rmickens, Mar 10, 2008
    #4
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