Windows Update error message

G

Guest

Hi,
this is the message I get when trying to use Windows Update.

[Error number: 0x800A0046]
Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable
userdata persistence for Internet Explorer. Complete the steps below, and
then click Change settings to the left and try saving your changes again.
In Internet Explorer, on the Tools menu, click Internet Options.
Click the Security tab, click the Internet security zone icon, and then
click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.

I tried the fix but still not working.
Also, can,t get into Windows firewall, says,

Due to an unidentified problem, Windows cannot display Windows Firewall
Settings.

Also System Restore won't let me go back to before this started happening.
I'm using XP home Ed, SP2, IE6.

I heard that there was a vulnerability in IE and was advised to disable
active scripting and scripting of java applets, which I did. I changed it
back when I found Windows Update wasn't working, but that didn't fix it.

Any help would be appreciated
TIA
J.J.
 
G

Guest

Hi Maurice

Yes,my account has admin rights, at least it says so in User
Accounts. But after trying all the advice given by numerous kind people in
this forum, I still can't get to open WUpdate or MSUpdate is it called now? I
have my WFirewall back now but I havn't tried to use System Restore yet.

I've scaned for viruses and spyware using up to date AV7 and Ad-aware, SBS&D
also using WBit-Defender. Is there any known bugs with WBit-D as I think it's
still in beta form isn't it? My probs started around the time I started using
it.
YIA
JJ
Maurice N ~ MVP said:
0x800a0046 is yet another of the permissions issues. Is your login account a Guest or Limited account?
Does your login account have administrator rights?

See this MS article
http://support.microsoft.com/?id=883821

--
Maurice N
MVP Windows - Shell / User
-----

Hi,
this is the message I get when trying to use Windows Update.

[Error number: 0x800A0046]
Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to enable
userdata persistence for Internet Explorer. Complete the steps below,
and then click Change settings to the left and try saving your
changes again. In Internet Explorer, on the Tools menu, click
Internet Options. Click the Security tab, click the Internet security
zone icon, and then click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click Yes.

I tried the fix but still not working.
Also, can,t get into Windows firewall, says,

Due to an unidentified problem, Windows cannot display Windows
Firewall Settings.

Also System Restore won't let me go back to before this started
happening. I'm using XP home Ed, SP2, IE6.

I heard that there was a vulnerability in IE and was advised to
disable active scripting and scripting of java applets, which I did.
I changed it back when I found Windows Update wasn't working, but
that didn't fix it.

Any help would be appreciated
TIA
J.J.
Click to expand...
Click to expand...
 
G

Guest

PS
In Method 2:Set the SD....I recieved a Failure Error 5 message.
I havn't tried any further
TIA
JJ
 
M

Maurice N ~ MVP

Skip method 2 (at least for now), and try method 3 for your error code.
 
M

Maurice N ~ MVP

When you say "WBit-Defender" do you mean Windows Defender? Do you have it on when you visit Windows Update? If so, to see IF it plays a factor, exit out of it before going to Windows Update.

Try to look again at your Windows Update log file, and "only" get the set of entries for the "last" date where your Error 0x800a0046 is listed.
I'd like to see (posted back here) the set of entries for that day.

Use Notepad or Wordpad and take a look at (usually C:\WINNT or \Windows )
%windir%\WindowsUpdate.log

Scan down to the bottom. Review contents.
You need to look for entries marked "Error" such as 0x......... (where ....... are numbers)

See KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

--
Maurice N
MVP Windows - Shell / User
-----
Hi Maurice

Yes,my account has admin rights, at least it says so in
User Accounts. But after trying all the advice given by numerous kind
people in this forum, I still can't get to open WUpdate or MSUpdate
is it called now? I have my WFirewall back now but I havn't tried to
use System Restore yet.

I've scaned for viruses and spyware using up to date AV7 and
Ad-aware, SBS&D also using WBit-Defender. Is there any known bugs
with WBit-D as I think it's still in beta form isn't it? My probs
started around the time I started using it.
YIA
JJ
Maurice N ~ MVP said:
0x800a0046 is yet another of the permissions issues. Is your login
account a Guest or Limited account? Does your login account have
administrator rights?

See this MS article
http://support.microsoft.com/?id=883821

--
Maurice N
MVP Windows - Shell / User
-----

Hi,
this is the message I get when trying to use Windows Update.

[Error number: 0x800A0046]
Please change your Internet Explorer security settings
To save changes to your settings for this website, you need to
enable userdata persistence for Internet Explorer. Complete the
steps below, and then click Change settings to the left and try
saving your changes again. In Internet Explorer, on the Tools menu,
click Internet Options. Click the Security tab, click the Internet
security zone icon, and then click Custom Level.
In the Settings dialog box, scroll to the Miscellaneous section.
Under Userdata persistence , select Enable.
Click OK and when the security warning dialog box appears, click
Yes.

I tried the fix but still not working.
Also, can,t get into Windows firewall, says,

Due to an unidentified problem, Windows cannot display Windows
Firewall Settings.

Also System Restore won't let me go back to before this started
happening. I'm using XP home Ed, SP2, IE6.

I heard that there was a vulnerability in IE and was advised to
disable active scripting and scripting of java applets, which I did.
I changed it back when I found Windows Update wasn't working, but
that didn't fix it.

Any help would be appreciated
TIA
J.J.
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Maurice N ~ MVP said:
When you say "WBit-Defender" do you mean Windows Defender? Do you have it on when you visit Windows Update? If so, to see IF it plays a factor, exit out of it before going to Windows Update.
Click to expand...

Hi Maurice,
Yes, I Did mean Windows Defender, Sorry.
I tried WU with WD off and still the same result, Error 0x800A0046.
Try to look again at your Windows Update log file, and "only" get the set of entries for the "last" date where your Error 0x800a0046 is listed.
I'd like to see (posted back here) the set of entries for that day.
Click to expand...

This is the logfile for the most recent attempt at accessing WU...

2006-04-02 13:22:33 1072 1a8 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 13:22:33 1072 1a8 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-02 13:22:33 1072 1a8 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 13:22:33 1072 1a8 Service *************
2006-04-02 13:22:33 1072 1a8 Service ** START ** Service: Service startup
2006-04-02 13:22:33 1072 1a8 Service *********
2006-04-02 13:22:33 1072 1a8 Agent * WU client version 5.8.0.2469
2006-04-02 13:22:33 1072 1a8 Agent * SusClientId =
'c0fd8f70-2729-4f17-a03f-b28142a58263'
2006-04-02 13:22:33 1072 1a8 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-02 13:22:33 1072 1a8 Agent * Access type: No proxy
2006-04-02 13:22:33 1072 1a8 Agent * Network state: Connected
2006-04-02 13:22:33 1072 1a8 Agent FATAL: Client call recorder fails to init
with error 0x80004015
2006-04-02 13:22:33 1072 1a8 Agent * FATAL: Failed to initialize with
error 0x80004015 from component Agent
2006-04-02 13:22:33 1072 1a8 Service FATAL: Failed to initialize WU client:
0x80004015
2006-04-02 13:22:33 1072 1a8 Service *********
2006-04-02 13:22:33 1072 1a8 Service ** END ** Service: Service exit
[Exit code = 0x80004015]
2006-04-02 13:22:33 1072 1a8 Service *************
2006-04-02 13:24:40 668 614 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 13:24:40 668 614 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-04-02 13:24:40 668 614 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 13:24:40 668 614 Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
hr=8024000C
2006-04-02 18:04:21 1064 750 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 18:04:21 1064 750 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-02 18:04:21 1064 750 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 18:04:21 1064 750 Service *************
2006-04-02 18:04:21 1064 750 Service ** START ** Service: Service startup
2006-04-02 18:04:21 1064 750 Service *********
2006-04-02 18:04:21 1064 750 Agent * WU client version 5.8.0.2469
2006-04-02 18:04:21 1064 750 Agent * SusClientId =
'c0fd8f70-2729-4f17-a03f-b28142a58263'
2006-04-02 18:04:21 1064 750 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-02 18:04:21 1064 750 Agent * Access type: No proxy
2006-04-02 18:04:21 1064 750 Agent * Network state: Connected
2006-04-02 18:04:24 1064 750 Agent FATAL: Client call recorder fails to init
with error 0x80004015
2006-04-02 18:04:24 1064 750 Agent * FATAL: Failed to initialize with
error 0x80004015 from component Agent
2006-04-02 18:04:24 1064 750 Service FATAL: Failed to initialize WU client:
0x80004015
2006-04-02 18:04:24 1064 750 Service *********
2006-04-02 18:04:24 1064 750 Service ** END ** Service: Service exit
[Exit code = 0x80004015]
2006-04-02 18:04:24 1064 750 Service *************
2006-04-02 18:12:33 660 298 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 18:12:33 660 298 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-04-02 18:12:33 660 298 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 18:12:33 660 298 Shutdwn Install at shutdown: no updates to
install
2006-04-02 18:12:35 660 774 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 18:12:35 660 774 Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-04-02 18:12:35 660 774 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 18:12:35 660 774 Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
hr=8024000C
2006-04-02 22:20:57 1056 98 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:20:57 1056 98 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-02 22:20:57 1056 98 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 22:20:57 1056 98 Service *************
2006-04-02 22:20:57 1056 98 Service ** START ** Service: Service startup
2006-04-02 22:20:57 1056 98 Service *********
2006-04-02 22:20:59 1056 98 Agent * WU client version 5.8.0.2469
2006-04-02 22:20:59 1056 98 Agent * SusClientId =
'c0fd8f70-2729-4f17-a03f-b28142a58263'
2006-04-02 22:20:59 1056 98 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-02 22:20:59 1056 98 Agent * Access type: No proxy
2006-04-02 22:20:59 1056 98 Agent * Network state: Connected
2006-04-02 22:21:00 1056 98 Agent FATAL: Client call recorder fails to init
with error 0x80004015
2006-04-02 22:21:00 1056 98 Agent * FATAL: Failed to initialize with
error 0x80004015 from component Agent
2006-04-02 22:21:00 1056 98 Service FATAL: Failed to initialize WU client:
0x80004015
2006-04-02 22:21:00 1056 98 Service *********
2006-04-02 22:21:00 1056 98 Service ** END ** Service: Service exit
[Exit code = 0x80004015]
2006-04-02 22:21:02 1056 98 Service *************
2006-04-02 22:27:44 1784 178 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:27:44 1784 178 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2006-04-02 22:27:44 1784 178 Misc = Module: C:\WINDOWS\system32\wuapi.dll
2006-04-02 22:27:44 1784 178 COMAPI FATAL: Unable to connect to the service
(hr=80070005)
2006-04-02 22:27:44 1784 178 COMAPI WARNING: Unable to establish connection
to the service. (hr=80070005)
2006-04-02 22:27:44 1056 6a0 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:27:44 1056 6a0 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-02 22:27:44 1056 6a0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 22:27:44 1056 6a0 Service *************
2006-04-02 22:27:44 1056 6a0 Service ** START ** Service: Service startup
2006-04-02 22:27:44 1056 6a0 Service *********
2006-04-02 22:27:44 1056 6a0 Agent * WU client version 5.8.0.2469
2006-04-02 22:27:44 1056 6a0 Agent * SusClientId =
'c0fd8f70-2729-4f17-a03f-b28142a58263'
2006-04-02 22:27:44 1056 6a0 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-02 22:27:44 1056 6a0 Agent * Access type: No proxy
2006-04-02 22:27:44 1056 6a0 Agent * Network state: Connected
2006-04-02 22:27:44 1056 6a0 Agent FATAL: Client call recorder fails to init
with error 0x80004015
2006-04-02 22:27:44 1056 6a0 Agent * FATAL: Failed to initialize with
error 0x80004015 from component Agent
2006-04-02 22:27:44 1056 6a0 Service FATAL: Failed to initialize WU client:
0x80004015
2006-04-02 22:27:44 1056 6a0 Service *********
2006-04-02 22:27:44 1056 6a0 Service ** END ** Service: Service exit
[Exit code = 0x80004015]
2006-04-02 22:27:44 1056 6a0 Service *************
2006-04-02 22:28:17 1784 178 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:28:17 1784 178 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2006-04-02 22:28:17 1784 178 Misc = Module: C:\WINDOWS\system32\muweb.dll
2006-04-02 22:28:17 1784 178 Setup *********** Setup: Checking whether
self-update is required ***********
2006-04-02 22:28:17 1784 178 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-04-02 22:28:17 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-04-02 22:28:17 1784 178 Setup * IsUpdateRequired = No
2006-04-02 22:28:18 1784 178 Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:28:18 1784 178 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2006-04-02 22:28:18 1784 178 Misc = Module: C:\WINDOWS\system32\wuweb.dll
2006-04-02 22:28:18 1784 178 Setup *********** Setup: Checking whether
self-update is required ***********
2006-04-02 22:28:18 1784 178 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2006-04-02 22:28:18 1784 178 Setup * IsUpdateRequired = No
2006-04-02 22:28:20 1784 178 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2006-04-02 22:28:20 1784 178 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2006-04-02 22:28:20 1784 178 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
2006-04-02 22:28:20 1784 178 COMAPI FATAL: Unable to connect to the service
(hr=80070005)
2006-04-02 22:28:20 1784 178 COMAPI WARNING: Unable to establish connection
to the service. (hr=80070005)
2006-04-02 22:28:20 1784 178 COMAPI - Exit code = 0x80070005
2006-04-02 22:28:20 1784 178 COMAPI FATAL: Unable to connect to the service
(hr=80070005)
2006-04-02 22:28:20 1784 178 COMAPI WARNING: Unable to establish connection
to the service. (hr=80070005)
2006-04-02 22:28:20 1056 2ac Misc =========== Logging initialized (build:
5.8.0.2469, tz: +0100) ===========
2006-04-02 22:28:20 1056 2ac Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-02 22:28:20 1056 2ac Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-02 22:28:20 1056 2ac Service *************
2006-04-02 22:28:20 1056 2ac Service ** START ** Service: Service startup
2006-04-02 22:28:20 1056 2ac Service *********
2006-04-02 22:28:20 1056 2ac Agent * WU client version 5.8.0.2469
2006-04-02 22:28:20 1056 2ac Agent * SusClientId =
'c0fd8f70-2729-4f17-a03f-b28142a58263'
2006-04-02 22:28:20 1056 2ac Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-02 22:28:20 1056 2ac Agent * Access type: No proxy
2006-04-02 22:28:20 1056 2ac Agent * Network state: Connected
2006-04-02 22:28:20 1056 2ac Agent FATAL: Client call recorder fails to init
with error 0x80004015
2006-04-02 22:28:20 1056 2ac Agent * FATAL: Failed to initialize with
error 0x80004015 from component Agent
2006-04-02 22:28:20 1056 2ac Service FATAL: Failed to initialize WU client:
0x80004015
2006-04-02 22:28:20 1056 2ac Service *********
2006-04-02 22:28:20 1056 2ac Service ** END ** Service: Service exit
[Exit code = 0x80004015]
2006-04-02 22:28:20 1056 2ac Service *************
Does the error 0x80004015 refer to XP Pro? How can that be when I have the
Home Edition? It's OEM, unfortunately they don't give the Windows Disc with
the PC when bought in England, it helps kep the price down appparently.
Hope this helps
TIA
J.J.
 
G

Guest

Maurice N ~ MVP said:
Skip method 2 (at least for now), and try method 3 for your error code.
Click to expand...
Maurice, I tried method 2 and got a "Windows could not find ....."

I've posted the logfile against your last request.
Any other ideas would be appreciated.

Regards
J.J.
 
G

Guest

Maurice N ~ MVP said:
Skip method 2 (at least for now), and try method 3 for your error code.
Click to expand...

Sorry that should read, tried method 3 and got, "Windows could not find
secpol.msc...."

Also, if it helps, Local Policies has gone from 'Computer Management'

Regards
J.J.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Installed SP3 - Now Windows Update Does Not Work! 1
more windows problems 6
"Windows installer service could not be accessed" - Windows Update fault? 1
Failed Microsoft Updates ... again 1
Administrator privileges 3
Windows Update downloads blocked (error 0X800A0046) 4
Using Microsoft update on Windows Server 2000 sp3 3
Security Patch Update Problem 3

Top