Windows Update downloads blocked (error 0X800A0046)

[John Butler]

When I access the Windows Update site or Microsoft Update Web site I am
messaged that
the user persistence settings in the Internet Tools\Security\miscellaneous\
need to be reset.
( error 0x800A0046)
Changing the userpersistence settings does not fix the problem (nor do the
detailed fixes set out in
KB 910338 which addresses error 0x800A0046).
Since I cannot use the autoupdate, is there another site from which I can
get the Windows Updates?

 

[TaurArian [MS-MVP]]

Error message when you visit the Windows Update Web site or the Microsoft Update Web
site: "0x800A0046"
http://support.microsoft.com/kb/910338/en-us
One of the following entries may be logged in the %windir%\Windowsupdate.log file:
Date Time 3096 c1c COMAPI WARNING: Unable to listen to self-update/shutdown event
(hr=0X80070005) Date Time 3096 c1c COMAPI WARNING: Unable to establish connection to
the service. (hr=80070005)

You may receive an error message when you search for available updates on the Windows
Update Web site
http://support.microsoft.com/?kbid=883821

What causes Error 0x800a0046
http://www.updatexp.com/0x800a0046.html

Security updates are available on ISO-9660 CD image files from the Microsoft Download
Center
http://support.microsoft.com/kb/913086

You can also download individual updates from the Catalog and save to be installed
later.
http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

Click Add button for each update you want to download. Once you have what you want,
Click the “Go To Download Basket” link. Type in or browse to the location where you
want the updates saved to and then Click the “Download Now” button.
Once downloaded, you can then burn them to CD.

How to download updates and drivers from the Windows Update Catalog or from the
Microsoft Update Catalog
http://support.microsoft.com/kb/323166

Search for a download
http://www.microsoft.com/downloads/search.aspx?displaylang=en

How to install multiple Windows updates or hotfixes with only one reboot
http://support.microsoft.com/?kbid=296861

Your one stop post for Windows Critical Updates!
http://www.msfn.org/board/index.php?showtopic=31886

For security and other patches released for a given month :
http://www.microsoft.com/technet/security/bulletin/ms##-***.mspx
Replace ## with the two-digit year
Replace *** with the three character month abbreviation

Providing there are releases for that month, you will see the list of "critical"
"important" patches for that month
Check on the 2nd Tuesday of each month - later in the day.

For just the current listing:
http://www.microsoft.com/technet/security/current.aspx

Windows Update newsgroup:
(OE newsreader)
news://msnews.microsoft.com/microsoft.public.windowsupdate
or
(Web)
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US

Have you tried the free (WU issues) online assisted support from Microsoft?
http://go.microsoft.com/fwlink/?linkID=21608
--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


| When I access the Windows Update site or Microsoft Update Web site I am
| messaged that
| the user persistence settings in the Internet Tools\Security\miscellaneous\
| need to be reset.
| ( error 0x800A0046)
| Changing the userpersistence settings does not fix the problem (nor do the
| detailed fixes set out in
| KB 910338 which addresses error 0x800A0046).
| Since I cannot use the autoupdate, is there another site from which I can
| get the Windows Updates?
|
|
|

 

[John Butler]

Hello TauArian

Thanks for your full reply which I will work through

BTW the trouble started when I installed IE 7 retail on my desktop and
notebook, which are connected by a Netgear secure wireless link when the
laptop is home.
IE7 is perfection on the Desktop which is an Assus ACPI Multiprocessor PC
(Operating System Microsoft Windows XP Professional. OS Service Pack Service
Pack 2, Internet Explorer 7.0.5730.11.DirectX 4.09.00.0904 (DirectX 9.0c)
CPU Type DualCore AMD Athlon 64 FX-62, 2800 MHz (14 x 200)
Motherboard Asus Crosshair (3 PCI, 1 PCI-E x1, 1 PCI-E x4, 2 PCI-E x16, 4
DDR2 DIMM, Audio, Dual Gigabit LAN, IEEE-1394), Chipset NVIDIA nForce 590
SLI,
AMD Hammer Video Adapter NVIDIA GeForce 7950 GX2 (512 MB), Video Adapter
NVIDIA GeForce 7950 GX2 (512 MB), 3D Accelerator NVIDIA GeForce 7950 GX2
Monitor Samsung SyncMaster 244T (Digital)
The problem is on the notebook which is a recent high spec iridium

Is there a way I could get the upgrades on the desk top and transfer them to
the noebook over the local network?

Thanks for your help.
[clipped]

 

[TaurArian [MS-MVP]]

You can always manually download WU - see the notes in my previous posting.

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


| Hello TauArian
|
| Thanks for your full reply which I will work through
|
| BTW the trouble started when I installed IE 7 retail on my desktop and
| notebook, which are connected by a Netgear secure wireless link when the
| laptop is home.
| IE7 is perfection on the Desktop which is an Assus ACPI Multiprocessor PC
| (Operating System Microsoft Windows XP Professional. OS Service Pack Service
| Pack 2, Internet Explorer 7.0.5730.11.DirectX 4.09.00.0904 (DirectX 9.0c)
| CPU Type DualCore AMD Athlon 64 FX-62, 2800 MHz (14 x 200)
| Motherboard Asus Crosshair (3 PCI, 1 PCI-E x1, 1 PCI-E x4, 2 PCI-E x16, 4
| DDR2 DIMM, Audio, Dual Gigabit LAN, IEEE-1394), Chipset NVIDIA nForce 590
| SLI,
| AMD Hammer Video Adapter NVIDIA GeForce 7950 GX2 (512 MB), Video Adapter
| NVIDIA GeForce 7950 GX2 (512 MB), 3D Accelerator NVIDIA GeForce 7950 GX2
| Monitor Samsung SyncMaster 244T (Digital)
| The problem is on the notebook which is a recent high spec iridium
|
| Is there a way I could get the upgrades on the desk top and transfer them to
| the noebook over the local network?
|
| Thanks for your help.
| [clipped]
|
|

 

[Guest]

I was not able to get any of these suggestions to work but when I finally got
MS on the phone this is what the technican walked me through.

1. Log on the machine in safe mode as the Administrator (You might be able
to do this without being in safe mode).
2. Rename the directory called SoftwareDistribution in the Windows directory
3. Rename the folder called CATROOT2 in the Windows>System32 directory
4. Reboot and try the Windows update again.

This seemed to work and to be quite honest should have been posted on the
website. I am running Windows XP home addition. The other poor
communications on the web site about this topic is what you do if you are
running Win2000, XP etc. They should be more specific pending your OS.

Good luck... Microsoft could make all this much easier as I suspect the
average computer users does not understand nor do they want to wade through
all these steps to try and resolve a problem like this.