Windows Update and Zone Alarm Pro

[Johnno]

Can anyone help?
Running WINXP-Home, SP1 & ZoneAlarmPro (ZAP) 4.5.538.000

Windows Update fails with the following error number:
80072F76
i.e. type URL http://www.windowsupdate.com into ie6, it
does it's OS version check and therefore redirects to
http://v4.windowsupdate.microsoft.com/en/default.asp
and provides Windows Update Error message with above
number, in one of the frames.

1)Disabling ZAP alleviates this problem. (This solution
is not desireable.)

2)Setting ZAP Privacy settings *in the "main" tab* to
Cookie Control = Off, and Ad Blocking = Off alleviates
this problem. (This solution is also not desireable).

3)Setting ZAP Privacy settings *in the "main" tab* to
Cookie Control = Medium, and Ad Blocking = Medium
(desireable settings) and *in the "Site List" tab* adding
in specific settings (allow all) for the following
domains the problem remains.
microsoft.com ; www.microsoft.com ; www.windowsupdate.com

Is there another domain I need to add, or do the site
list settings simply NOT over-ride the more restrictive
general settings???

AT WITS END ! Any help greatly appreciated.

 

[Guest]

mine works with both go to zone alarms forum and check
there

 

[Mike B]

First, it looks like you are going to the wrong page, type
http://v4.windowsupdate.microsoft.com/en/default.asp

Also do this, in ZoneAlarm go to Program Control Main tab,
click Advanced, make sure "Always ask for permission" is
selected, if not select it and try Windows Update again,
if it asks to allow click Yes.