Windows update and virus

H

Henry Richmond

Hi all I need urgent help please.

I Know I ve been hit with lots of viruses in recent weeks
and know that if I can download the security packs from
windows update I can go a long way to solve the problem
myself.

Anyway my windows update dont wanna know, error
0x800A138F which gives me the following possible solutions

"This behavior indicates that the scan process
encountered an error it could not recover from. You may
be able to determine the specific error by looking in the
Windows Update.log file, located in the Windows folder on
Windows XP, Windows 98, and Windows Millennium Edition.
The folder is located in the Winnt folder on Windows
2000.

Temporarily disabling antivirus and firewall programs
while you use Windows Update may solve this problem. Be
sure to enable them again when you complete the update
process.

You might also be able to resolve this issue by deleting
all of the content in Program Files\Windowsupdate and
Program Files\Windowsupdate\V4 except for the iuhist.xml
file located in Program Files\Windowsupdate\V4."

Tried disabling my firewall and antivirus doesnt work :(,
tried looking for the files but can not locate the
windowsupdate folder on my system.

I would appreciate if anyone out there can help me out.
 
H

Henry

Ok I managed to get my updates manually but would still
like help on how to make my windows update work. I do
apologise if this is in the wrong newsgroup.
 

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