I have been trying to open an acknowledgement letter and have discovered that
the document uses Windows Shell. Does anyone know how I can open this
document?
Exactly what did you discover and how did you discover it?
How are you trying to open it?
What is the name of the file you are trying to open--particularly the
last three or four characters after the dot (called the extension)?
For example, is it .doc? If so it's a Microsoft Word document, and you
need Microsoft Word, or some compatible program, to open it. If the
extension is something else, you need some other appropriate program
to open it.
The extension describes the kind of file it is--the program that was
used to create it--and tells Windows what program to open it with. You
didn't provide much information to go on, but in general, the usual
reason you can't open a file received by E-mail is that you don't have
an appropriate program installed.
If my guess that you have a .doc file is correct, you would seem not
to have Word installed. To open the file, you either need to buy Word,
acquire some compatible program, or download and install the free
Microsoft Word viewer at
http://www.microsoft.com/downloads/...87-8732-48D5-8689-AB826E7B8FDF&displaylang=en
or
http://tinyurl.com/5ye9c
Note that that last choice will let you open and read Word /doc files,
but not let you create or edit them.