Windows security pop up

[Guest]

Suddenty, when my husband switches to his mail account, he gets a windows
security pop up screen that says LOGON TO POP.WEST.COX.NET. "Please verify
that both the username and password are correct for your mail server. " A
check box is underneath that says "remember my credentials". If he just hits
enter, it goes away, and he can check his mail, but it is annoying. Any
ideas on how to get rid of this? It does not do this when I go to my mail
account. Thanks!

 

[Gary VanderMolen]

Are you and he on separate computers? If not, are you using separate
Windows user logins? Which antivirus is he using?

 

[Guest]

We are on the same computer. We are set up as two different users in Vista.
We use the AVG antivirus. Thanks!
--
Caspar's Mom

Are you and he on separate computers? If not, are you using separate
Windows user logins? Which antivirus is he using?

--
Gary VanderMolen [MS-MVP WLM]

Suddenty, when my husband switches to his mail account, he gets a windows
security pop up screen that says LOGON TO POP.WEST.COX.NET. "Please verify
that both the username and password are correct for your mail server. " A
check box is underneath that says "remember my credentials". If he just hits
enter, it goes away, and he can check his mail, but it is annoying. Any
ideas on how to get rid of this? It does not do this when I go to my mail
account. Thanks!

 

[Gary VanderMolen]

As a test, uninstall AVG antivirus, reboot, and try his email again.
If no improvement, delete that account, restart Windows Mail, then
recreate that account.

If you decide to reinstall AVG, be sure to use the custom install option
where you are given a choice to forego installation of the email scanning
module. Email scanning is anathema to Windows Mail.

--
Gary VanderMolen [MS-MVP WLM]

We are on the same computer. We are set up as two different users in Vista.
We use the AVG antivirus. Thanks!
--
Caspar's Mom

Are you and he on separate computers? If not, are you using separate
Windows user logins? Which antivirus is he using?

--
Gary VanderMolen [MS-MVP WLM]

Suddenty, when my husband switches to his mail account, he gets a windows
security pop up screen that says LOGON TO POP.WEST.COX.NET. "Please verify
that both the username and password are correct for your mail server. " A
check box is underneath that says "remember my credentials". If he just hits
enter, it goes away, and he can check his mail, but it is annoying. Any
ideas on how to get rid of this? It does not do this when I go to my mail
account. Thanks!

 

[Guest]

Thanks very much for your assistance. I will get someone more computer savvy
than me to try this as a fix!
--
Caspar's Mom

As a test, uninstall AVG antivirus, reboot, and try his email again.
If no improvement, delete that account, restart Windows Mail, then
recreate that account.

If you decide to reinstall AVG, be sure to use the custom install option
where you are given a choice to forego installation of the email scanning
module. Email scanning is anathema to Windows Mail.

--
Gary VanderMolen [MS-MVP WLM]

We are on the same computer. We are set up as two different users in Vista.
We use the AVG antivirus. Thanks!
--
Caspar's Mom

Are you and he on separate computers? If not, are you using separate
Windows user logins? Which antivirus is he using?

--
Gary VanderMolen [MS-MVP WLM]


Suddenty, when my husband switches to his mail account, he gets a windows
security pop up screen that says LOGON TO POP.WEST.COX.NET. "Please verify
that both the username and password are correct for your mail server. " A
check box is underneath that says "remember my credentials". If he just hits
enter, it goes away, and he can check his mail, but it is annoying. Any
ideas on how to get rid of this? It does not do this when I go to my mail
account. Thanks!

 

[Gary VanderMolen]

OK. Sorry the answer wasn't more simple.

--
Gary VanderMolen [MS-MVP WLM]

Thanks very much for your assistance. I will get someone more computer savvy
than me to try this as a fix!
--
Caspar's Mom

As a test, uninstall AVG antivirus, reboot, and try his email again.
If no improvement, delete that account, restart Windows Mail, then
recreate that account.

If you decide to reinstall AVG, be sure to use the custom install option
where you are given a choice to forego installation of the email scanning
module. Email scanning is anathema to Windows Mail.

--
Gary VanderMolen [MS-MVP WLM]

We are on the same computer. We are set up as two different users in Vista.
We use the AVG antivirus. Thanks!
--
Caspar's Mom


:

Are you and he on separate computers? If not, are you using separate
Windows user logins? Which antivirus is he using?

--
Gary VanderMolen [MS-MVP WLM]


Suddenty, when my husband switches to his mail account, he gets a windows
security pop up screen that says LOGON TO POP.WEST.COX.NET. "Please verify
that both the username and password are correct for your mail server. " A
check box is underneath that says "remember my credentials". If he just hits
enter, it goes away, and he can check his mail, but it is annoying. Any
ideas on how to get rid of this? It does not do this when I go to my mail
account. Thanks!

 

[Kyle Parker]

Gary,

I am using multiple anti-viruses, Spybot, AVG, and Windows Defender. Are any
of these programs the cause for this weird security message? Do you know if
there is a way you can disable the e-mail virus protection? It is very
interesting why this message suddenly came up when I open Windows Mail.

Thanks,
Kyle Parker

 

[Hal Hostetler [MVP P/I]]

Uninstall AVG and do a custom re-install it without the email scanning
module.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Frank Saunders MS-MVP IE,OE/WM]

Gary,

I am using multiple anti-viruses, Spybot, AVG, and Windows Defender.

Only one of those is an anti-virus (AVG).

Are any
of these programs the cause for this weird security message?

What weird security message?

Do you know if
there is a way you can disable the e-mail virus protection?

Email scanning can be turned off in AVG, but many people find it easier to
uninstall it and then do a custom install without the email scanning.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

 

[Gary VanderMolen]

What Hal said.