Windows restarts after 3 minutes of usage

[JC Guerrero]

Hi all,

A couple of days ago my laptop started to freeze and restart after 5 minutes
of being logged into my account. At first I thought it was a heating problem
but I ruled out that theory because when not logged in Windows the PC doesn't
restart, it can be on for hours.

Since my last automatic windows update the issues arised so I'm pretty sure
this is the cause for the failure but I can't remove the updates since the PC
restarts within 3 mintues of logging in and it's not enough time to remove
the software.

Is there a way to remove the latest updates in Windows without logging into
Windows? Any ideas would be greatly appreciated.

Thank you all for your time.

 

[philo]

Hi all,

A couple of days ago my laptop started to freeze and restart after 5 minutes
of being logged into my account. At first I thought it was a heating problem
but I ruled out that theory because when not logged in Windows the PC doesn't
restart, it can be on for hours.

Since my last automatic windows update the issues arised so I'm pretty sure
this is the cause for the failure but I can't remove the updates since the PC
restarts within 3 mintues of logging in and it's not enough time to remove
the software.

Is there a way to remove the latest updates in Windows without logging into
Windows? Any ideas would be greatly appreciated.

Thank you all for your time.

see if you can boot to safe mode ...hit F8 after the bios message ...but
just before the OS loads

 

[Claymore]

Hi all,

A couple of days ago my laptop started to freeze and restart after 5 minutes
of being logged into my account. At first I thought it was a heating problem
but I ruled out that theory because when not logged in Windows the PC doesn't
restart, it can be on for hours.

Since my last automatic windows update the issues arised so I'm pretty sure
this is the cause for the failure but I can't remove the updates since the PC
restarts within 3 mintues of logging in and it's not enough time to remove
the software.

Is there a way to remove the latest updates in Windows without logging into
Windows? Any ideas would be greatly appreciated.

Thank you all for your time.

Hello Juan Carlos,

The cause may not be the update, and if you uninstall it, it will want
to install again. So, it's better to try to isolate the cause. For
example, a couple of days ago I had the exact same condition on one
machine after a Windows update. Turned out to be an outdated version
of the firewall ZoneAlarm (had to go into Safe Mode to uninstall it).

If/when you get into Safe Mode (as the Administrator), do this:

Stop the computer from automatically restarting on a failure:

Right-click 'My Computer' and click on 'Properties'.
Click the 'Advanced' tab and in the 'Startup and Recovery' section,
click on 'Settings'.
In the 'System failure' section, check the boxes 'Write and event to
the system log' and 'Send an administrative alert',
but unckeck the box 'Automatically restart'.
This will cause the system to blue screen on critical errors.

When you get a blue screen, copy down what it says, especially any the
error code, specific error numbers, faulting files, etc.

-------------------------------------------------------------------

Check the Event Viewer:

On restart:
Go to Start => Run and type in "eventvwr.msc" {without the quotes}
Maximize the window that opens.
In the 'Application' and 'System' sections double-click on any Errors
at about the time of the failure.

Click the small double-page button. This will copy the Error message
to the clipboard from where you can paste it into a post and/or into
Notepad.
Also, click the blue hyperlink which will take you to online Help &
Support where you may find some suggested solutions to the problem.

 

[Gerry]

Try this. What happens? Do you get a Stop Error message you can post?

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

What is your Windows XP CD as it is described on the face of the CD?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
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