Windows reboots when I insert a disc into my DVD OR CD ROM Drive

[Guest]

I'm stumped. First it was my Sony DVD writer that would cause Windows XP to
reboot when I inserted a disc. I uninstalled the drive. Same results. I
got a new driver from Sony and it worked for 2 days. Now it is causing my
system to reboot again. When I placed a disc in my TDK CD ROM drive it was
working but now it is causing the system to reboot as well. I have
uninstalled both drives and Windows is re-installing the hardware with the
same results. I've tried Norton System Works and Windows System Restore (I
have yet to have that restore for me). Help!
thanks
al

 

[Malke]

I'm stumped. First it was my Sony DVD writer that would cause Windows
XP to
reboot when I inserted a disc. I uninstalled the drive. Same
results. I
got a new driver from Sony and it worked for 2 days. Now it is
causing my
system to reboot again. When I placed a disc in my TDK CD ROM drive
it was
working but now it is causing the system to reboot as well. I have
uninstalled both drives and Windows is re-installing the hardware with
the
same results. I've tried Norton System Works and Windows System
Restore (I
have yet to have that restore for me). Help!
thanks
al

The last time that happened to one of my machines, it was an electrical
problem. Try swapping out your power supply for a known-working one. If
swapping out the psu doesn't help, there may be an electrical problem
on the motherboard.

Malke

 

[Ron Martell]

I'm stumped. First it was my Sony DVD writer that would cause Windows XP to
reboot when I inserted a disc. I uninstalled the drive. Same results. I
got a new driver from Sony and it worked for 2 days. Now it is causing my
system to reboot again. When I placed a disc in my TDK CD ROM drive it was
working but now it is causing the system to reboot as well. I have
uninstalled both drives and Windows is re-installing the hardware with the
same results. I've tried Norton System Works and Windows System Restore (I
have yet to have that restore for me). Help!
thanks
al

1. Right-click on "My Computer" and select Manage. Click on the +
sign in front of the Event Viewer category and browse through each of
the 3 sub-categories to locate an red-flagged error records whose date
and time stamps correspond to your reboots. Double click on an error
record to see the details of that error.

2. Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section. In the Startup
and Recouver window click on the checkbox for "automatically restart"
to clear it. Click on Apply and OK as needed to exit. That may put
an end to your reboots but they may be replaced by a "Blue Screen Of
Death" STOP error message. If that happens then the contents of the
STOP error will be a direct clue as to the underlying cause of your
problems.

3. If the above steps do not provide any results towards fixing the
problem then it is very likely to be a hardware issue with the drive
itself. Do you have another computer that you could move this drive
to, temporarily, to see if it works properly in that machine?

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."