Windows Reboot Problem (lsass.exe update password error)

G

Greg Steer

Have a system where it constantly reboots on bootup, both in safe mode (all
options)/normal mode. Have replaced lsass.exe with the original from the CD
but to no avail.

The message reads "while trying to update password lsass.exe encountered and
error and your system..."

Any ideas?

Regards

Greg.
 
D

David H. Lipman

Greg:

Does the sytem just reboot or do you receive a message that indicates the machine is being
shutdown and you have xx seconds (usually 60 secs.) before the system is shutdown ?

--
Dave




| Have a system where it constantly reboots on bootup, both in safe mode (all
| options)/normal mode. Have replaced lsass.exe with the original from the CD
| but to no avail.
|
| The message reads "while trying to update password lsass.exe encountered and
| error and your system..."
|
| Any ideas?
|
| Regards
|
| Greg.
|
|
 
G

Greg Steer

Hi Dave,

The system simply reboots with hardly anytime to read the message correctly,
it is not exhibiting the usual Blaster/Sasser items. The system was cleaned
of Viri before NAV 2005 was installed and since then has got stuck in this
reboot cycle

Regards

Greg.
 
D

David H. Lipman

Greg:

The system was NOT "...cleaned of Viri..." because there is NO such terminology as viri or
virii. The plural of virus is viruses - period.

That being said, I didn't think it was a worm. However I think you may have to boot from
the WinXP CDROM and perform a Repair Install.

--
Dave




| Hi Dave,
|
| The system simply reboots with hardly anytime to read the message correctly,
| it is not exhibiting the usual Blaster/Sasser items. The system was cleaned
| of Viri before NAV 2005 was installed and since then has got stuck in this
| reboot cycle
|
| Regards
|
| Greg.
|
| | > Greg:
| >
| > Does the sytem just reboot or do you receive a message that indicates the
| > machine is being
| > shutdown and you have xx seconds (usually 60 secs.) before the system is
| > shutdown ?
| >
| > --
| > Dave
| >
| >
| >
| >
| > | > | Have a system where it constantly reboots on bootup, both in safe mode
| > (all
| > | options)/normal mode. Have replaced lsass.exe with the original from the
| > CD
| > | but to no avail.
| > |
| > | The message reads "while trying to update password lsass.exe encountered
| > and
| > | error and your system..."
| > |
| > | Any ideas?
| > |
| > | Regards
| > |
| > | Greg.
| > |
| > |
| >
| >
|
|
 
G

Greg Steer

The problem continues...

We have no keycode for this system, and the customer doesn't have it either
(sounds about right!) and the Admin password is unknown, well partially
known but no combinations work to get to the recovery console. Only access
we have is by throwing the HD into one of our test systems to access it.

Any ides on this "remote" fix situation?

Greg.
 
D

David H. Lipman

None -- Sorry :-(

--
Dave




| The problem continues...
|
| We have no keycode for this system, and the customer doesn't have it either
| (sounds about right!) and the Admin password is unknown, well partially
| known but no combinations work to get to the recovery console. Only access
| we have is by throwing the HD into one of our test systems to access it.
|
| Any ides on this "remote" fix situation?
|
| Greg.
|
|
| | > Greg:
| >
| > The system was NOT "...cleaned of Viri..." because there is NO such
| > terminology as viri or
| > virii. The plural of virus is viruses - period.
| >
| > That being said, I didn't think it was a worm. However I think you may
| > have to boot from
| > the WinXP CDROM and perform a Repair Install.
| >
| > --
| > Dave
| >
| >
| >
| >
| > | > | Hi Dave,
| > |
| > | The system simply reboots with hardly anytime to read the message
| > correctly,
| > | it is not exhibiting the usual Blaster/Sasser items. The system was
| > cleaned
| > | of Viri before NAV 2005 was installed and since then has got stuck in
| > this
| > | reboot cycle
| > |
| > | Regards
| > |
| > | Greg.
| > |
| > | | > | > Greg:
| > | >
| > | > Does the sytem just reboot or do you receive a message that indicates
| > the
| > | > machine is being
| > | > shutdown and you have xx seconds (usually 60 secs.) before the system
| > is
| > | > shutdown ?
| > | >
| > | > --
| > | > Dave
| > | >
| > | >
| > | >
| > | >
| > | > | > | > | Have a system where it constantly reboots on bootup, both in safe
| > mode
| > | > (all
| > | > | options)/normal mode. Have replaced lsass.exe with the original from
| > the
| > | > CD
| > | > | but to no avail.
| > | > |
| > | > | The message reads "while trying to update password lsass.exe
| > encountered
| > | > and
| > | > | error and your system..."
| > | > |
| > | > | Any ideas?
| > | > |
| > | > | Regards
| > | > |
| > | > | Greg.
| > | > |
| > | > |
| > | >
| > | >
| > |
| > |
| >
| >
|
|
 
M

Malke

Greg said:
The problem continues...

We have no keycode for this system, and the customer doesn't have it
either (sounds about right!) and the Admin password is unknown, well
partially known but no combinations work to get to the recovery
console. Only access we have is by throwing the HD into one of our
test systems to access it.

Any ides on this "remote" fix situation?
Click to expand...

I would do some hardware testing. As far as getting into the system, I'm
not sure what you mean by "keycode". Do you mean a BIOS password? It is
quite easy to reset BIOS passwords on a desktop system. It is also easy
to reset a Windows password. Try the hardware troubleshooting first and
do post back if you meant a BIOS password and need help in resetting
that first.

1) Open the computer and run it open, cleaning out all dust bunnies and
observing all fans (overheating will cause system freezing). Obviously
you can't do this with a laptop, but you can hear if the fan is running
and feel if the laptop is getting too hot.

2) Test the RAM - I like Memtest86+ from www.memtest.org - let the test
run for an extended (like overnight) period of time - unless errors are
seen immediately.

3) Test the hard drive with a diagnostic utility from the mftr.

4) The power supply may be going bad or be inadequate for the devices
you have in the system - this isn't applicable to a laptop, of course.

5) Test the motherboard with something like TuffTest from
www.tufftest.com.

Malke
 

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