Windows Picture and Fax Viewer

[Guest]

I have been running on XP Pro for more than 2 years. All of a sudden, when I try to view a .tif from the internet, I get a message in Windows Picture and Fax Viewer that "no preview is available." The preview window comes up, but after processing, shows the message. If I elect to save the image to my desktop rather than view it, there is no problem, I can just double clik the image and it comes up. Any idea why I can no longer preview?

 

[Guest]

although this first link does not state that it addresses.tif files, it might be worth a look.
No Preview Available;
http://support.microsoft.com/default.aspx?scid=kb;en-us;326675&Product=winxp

Here is another article, might be the ticket.

http://support.microsoft.com/default.aspx?scid=kb;en-us;319196

 

[Guest]

Thanks, but it is not an aol or cs issue. The second article assumes an initial save and then a view; my problem is at the view stage direct from the internet. I appreciate your taking the time to respond.