J
Jim 5coat
Had a virus attack and have cleaned it using McAfee including a full scan in
DOS safe mode. No infected files are on the disk based on the scans. When
I start the PC in “normal mode†the desktop displays but the start menu nor
the task bar display. Even when I use the windows key. Right clicks on the
desk top do not work. I normally do not have icons on my desktop so I do
not know if other programs work.
In the safe mode I have attempted to run
windows explorer and the system says in can not find explorer.exe even though
I can see it in the windows directory using the DOS dir command.
I have attempted to do the sfc /scannow process but got the following error
message "windows file protection could not initiate a scan of protected
system files.
The specific error code is 0x000006ba (The RPC server is unavailable.].
I have reviewed what is running in the Task Manager and notice that
explorer.exe is not running and expect it has something to do with the fact
the system can't find explorer.exe for some reason.
Not sure where to go from here.
DOS safe mode. No infected files are on the disk based on the scans. When
I start the PC in “normal mode†the desktop displays but the start menu nor
the task bar display. Even when I use the windows key. Right clicks on the
desk top do not work. I normally do not have icons on my desktop so I do
not know if other programs work.
In the safe mode I have attempted to run
windows explorer and the system says in can not find explorer.exe even though
I can see it in the windows directory using the DOS dir command.
I have attempted to do the sfc /scannow process but got the following error
message "windows file protection could not initiate a scan of protected
system files.
The specific error code is 0x000006ba (The RPC server is unavailable.].
I have reviewed what is running in the Task Manager and notice that
explorer.exe is not running and expect it has something to do with the fact
the system can't find explorer.exe for some reason.
Not sure where to go from here.