windows not booting


gursaran abott


As soon as i start my computer i have a problem

It says "sorry for the inconvenience windows couldnt start properly due to
software or hardware changes"and it gives me options like to start with
command prompt or safe mode or last known good config. etc
i have tried last known good configuration , safe mode and every other
option by pressing f8 during boot but all of them result to a a blue screen
which says
"uninstall antivirus or disk defragmentor or any backup utilities. or check
any updated chkdsk / f to see any hard drive configuration ....."
"technical error
Stop 00000024"
i cannot get into safe mode or any other option all i see is a windows
loading then the blue error screen and the sysetm reboots again and again
How can fix this problem ,i dont have the windows xp cd
Is it the neccesary thing i need to fix this problem or is there any other
way around
please advice how i can fix this problem




It would help to see the complete Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure. Check for variants
of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

Have you tried Last Known Good Configuration?
A description of the Safe Mode Boot options in Windows XP

What is your computer make and model? How old is it?

Background information on Stop Error message

0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the
system to read and write to NTFS file system drives. There may be a
physical problem with the disk, or an Interrupt Request Packet (IRP) may
be corrupted. Other common causes include heavy hard drive
fragmentation, heavy file I/O, problems with some types of
drive-mirroring software, or some antivirus software. I suggest running
ChkDsk or ScanDisk as a first step; then disable all file system filters
such as virus scanners, firewall software, or backup utilities. Check
the file properties of NTFS.SYS to ensure it matches the current OS or
SP version. Update all disk, tape backup, CD-ROM, or removable device
drivers to the most current versions.


Hope this helps.

Stourport, England
Enquire, plan and execute


When given the option for safe mode do you then get option to restore? If
so, do the restore.



gursaran abott


my computer is a dv6000 series hp laptop and it is two years old
As i mentioned earlier i hve tried the last known good config by pressing
the the F8 key but nothing happens
I cant even go to the desktop all i get in the end is a blue screen as i
mentioned earlier so how can i run chkdsk or scandisk
The blue screen says uninstall antivirus or backup utilities and........ as
mentioned earlier

It is really getting frustrating can i please get some help to fix this

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