windows mail

[kenneth]

I have been using vista for 12 months and i now i am unable to open
attatchments can any body help me please

 

[Gary VanderMolen]

Any error message when you try?
Can you save the attachment and open the saved file outside of Windows Mail?
Which types of attachments, .DOC, .PPS, .XLS?

 

[kenneth]

It only started yesterday thanks for the reply but that did not work either

 

[kenneth]

No . No message it just highlights and wont open. I cannot save and open
anything even ones that I opened last week I cannot open now

 

[Guest]

Problems in Windows Mail are often due to interference from an
antivirus program. What if any antivirus programs do you have, and have
you ever had a Norton or McAfee antivirus program on that computer?

Also check if you have either the Google Toolbar program or the SMS
Desktop program installed on your computer. If you do, uninstall it.
A website that offers to do a Google search for you does not cause such
problems.

No . No message it just highlights and wont open. I cannot save and open
anything even ones that I opened last week I cannot open now

 

[Gary VanderMolen]

You can't save attachments or you can't open saved attachments?
Which is it?

Which antivirus are you running? Some of them are not very compatible
with Windows Mail, and will cause this type of problem over time.

--
Gary VanderMolen, MS-MVP

No . No message it just highlights and wont open. I cannot save and open
anything even ones that I opened last week I cannot open now

 

[andrew culloden]

Hi

Only had the computor a few weeks, having problems opening any attatchments.
Message reads.

Could not open (file name) general.doc because its either not a supported
file type or because the file has been damaged, or not correctly decoded.

The attatchments are from different people with same message, any ideas ?

 

[Gary VanderMolen]

Do you have either Microsoft Word or the free Word Viewer installed?
If so, can you save the attachment, and then open the saved file outside of
Windows Mail? If yes, try this fix:

http://www.winhelponline.com/articles/232/1/Unable-to-open-DOC-attachments-from-Windows-Mail.html

 

[andrew culloden]

Hi

thanks for the reply, i have tried to save the atttchment to the documents
folder, then open the file but still i have error messages. Can anything be
done from the options security settings. Or, why when i try to open the
attatchment does the system the go automatically to adobe reader ?

Andrew

 

[Gary VanderMolen]

You did not answer my first question.

If you can't open a saved attachment, then your problem is not with
Windows Mail.

In order to open a specific document, you must have a compatible
application that can handle that document type.

 

[andrew culloden]

Hi

Have now fixed the problem, for some reason the attatchments were in pdf
format, even though they were sent in word format, i have gone onto
www.winhelponline.com where a fix is available
docfix_1_3.zip
this now opens the attatchments.

Thanks
Andrew

 

[Gary VanderMolen]

Good to hear. Thanks for your feedback.