Windows Mail - Vista

[MarcC]

I recently got a new computer using Vista. For the last few weeks everything
with Windows Mail (Version 6) went fine. I brought up mail and it
automatically sent and received messages. Now it brings up a window asking
me to "confirm" my e-mail id and password. I have this set in Tools ->
Accounts -> Properties and when the confirm window comes up I enter the info,
click the "Remember my Credentials" box and enter it. I get my new e-mails,
but then it asks for the same information again - even in the same session.
How can I fix this so I never have to enter the same information over and
over again. Thanks.

 

[Gary VanderMolen]

You can test your password by logging in to your provider's webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm