Windows mail - Password problem

[EasyPC-not]

HI, I've got a problem whereby when I try to access mail using Windows Mail,
the programme pops up a window (entitled Windows Security) which asks for my
user name and password... but it doesn't accept these when I enter them.
Windows Mail had been working OK up until this started to happen yesterday.
I have tried clicking tools, then accounts then properties and then
re-entering the correct password and user name (ie the password and user name
that I use to access the Internet... which, incidentally, still works OK for
Internet access)... but it still doesn't accept them. Everytime I try to
send or receive email and enter the password and user name in the Windows
Security window ... the window appears again and asks for them again.

 

[Guest]

HI, I've got a problem whereby when I try to access mail using Windows
Mail,
the programme pops up a window (entitled Windows Security) which asks for
my
user name and password... but it doesn't accept these when I enter them.
Windows Mail had been working OK up until this started to happen
yesterday.
I have tried clicking tools, then accounts then properties and then
re-entering the correct password and user name (ie the password and user
name
that I use to access the Internet... which, incidentally, still works OK
for
Internet access)... but it still doesn't accept them. Everytime I try to
send or receive email and enter the password and user name in the Windows
Security window ... the window appears again and asks for them again.

Some email providers require you to enter your username with no CAPITAL
LETTERS. Some require you to follow it with the part of your email address
that starts with @, and some require that you don't. Some insist that you
enter
your password with CAPITAL and lowercase letters in the correct places.
You may want to check if your email provider has recently changed their
requirements, without warning their users in advance.

 

[Katarina Castro]

Hi, I've got exactly the same problem as beneith. Did you found what was the
problem? Thanks.

 

[Guest]

Some email providers require you to enter your username with no CAPITAL
LETTERS. Some require you to follow it with the part of your email address
that starts with @, and some require that you don't. Some insist that you
enter
your password with CAPITAL and lowercase letters in the correct places.
You may want to check if your email provider has recently changed their
requirements, without warning their users in advance.

 

[Gary VanderMolen]

This usually means that the account file which stores your password has
become corrupted. The corruption source is your antivirus program.
Which antivirus program are you running?

As a temporary fix, delete that mail account, restart Windows Mail
and recreate the account.

 

[EasyPC-not]

Many thanks for all the help and suggestions. In the end I simply removed a
Microsoft tool that I'd downloaded (a tool that allowed me to save Word docs
as PDFs) a couple of days previously... then I removed Adobe Acrobat
Reader.... and then redownloaded Adobe Acrobat Reader (exactly the same
version that I'd removed). Didn't fix the problem immediately... but I then
had to spend some time away from my computer.... and a few hours later, when
I returned to my computer, Windows Mail was working fine again.

A little puzzling... but I'm happy that it's all working OK at the moment.

Thanks for your help.

 

[Gary VanderMolen]

I don't think any of the actions you took caused the current improvement.
Either your mail server had a temporary problem, or else the issue is
an intermittent one. If the same problem returns, I urge you to
look into the possibility of it being caused by your antivirus.

 

[EasyPC-not]

Thanks for the suggestion, Gary. However, I don't have a separate mail
server on site.... all emails are downloaded direct onto my PC. Also, while
I had the problem with Windows Mail... I was still able to use all services
that my ISP offers, so I assume it wasn't a problem with my ISP's server.

But thanks for the tip re. Anti Virus. If the problem returns, I'll give
that a try.

Thanks again.

 

[Gary VanderMolen]

I wasn't talking about a mail server you own, I meant the mail server
you connect to in order to download your email. That mail server can
malfunction, but that malfunction won't necessarily affect any other
services your ISP provides.

 

[EasyPC-not]

Thanks, Gary.

I wasn't talking about a mail server you own, I meant the mail server
you connect to in order to download your email. That mail server can
malfunction, but that malfunction won't necessarily affect any other
services your ISP provides.

 

[Gary VanderMolen]

You're quite welcome.