Windows Logon Error

[Kevin Butler]

Some of my Dell computers have been getting this message lately. I have
noticed it started about 1.5 to 2 weeks ago. I am running Win XP Pro SP2 on
all of these machines:

STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a
status of 0xc000005
The system has been shutdown.

Once I shut the computer down and restart it, this error doesn't come up for
quite a few hours but it eventually comes up again.

Nothing has changed on any of these systems and even when I have updated
them (via Windows Updater), the problem hasn't been solved. I have looked up
the documentation but it seems to be lacking for this error and the only
thing remotely spoken about is that the video drivers are corrupt.

I don't believe this since these computers have run the past three years
without incident so now I am asking if there was a mandatory windows update
that happened that may have corrupted the winlogin process.

Thanks for your time,

Kevin

 

[Rey Santos]

How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/kb/156669

TROUBLESHOOTING
WINDOWS STOP MESSAGES
http://aumha.org/a/stop.htm

On the right pane of the page click 21A: Process Terminated

 

[Kevin Butler]

The error number changed. It is now 0x00000502. The information you
provided did not help because none of the machines are running IE6.x. We are
also not running Roxio Go-Back. Will attempt to look in other places and use
that MS KB article to set an error trap.

 

[Rey Santos]

This link has some other things to say which may help:
Bug Check 0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED
http://msdn2.microsoft.com/en-us/library/ms797159.aspx

 

[Ian McNaughton]

Hi

I have exactly the same problem.

I was about to re-instal Windows but if this is a common feature of some
Dells I am concerned it will just happen again.

Running in safe mode it stops after something like the MUP driver is loaded?

Most of my immediate famiy have Dell laptops and desktops so this worries me!

Hope someone can help further.

Ian