Windows Live Messenger 8.1 80048820 error on Vista

C

Colin Jones

I have just got a new PC with Windows Vista on and have installed WLM
8.1 - however every time I try to sign in it fails with an error
80048820.

I have checked firewall (even turned it off), and it makes no
difference.

When you click 'Troubleshoot' it fails at the first one and says "Your
machine appears to have an invalid IP address", however the internet
connection etc is working fine for everything else (browsing etc).

Running IP Config gives...
PPP adapter Speedtouch Broadband:
Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 84.65.151.49
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
This is a USB modem.

I followed the help steps here:
http://help.live.com/EN_US/HelpWind...senger, select a topic:&ContactUs=&v4=DH_FREE

But none of them corrected it - the last section was strange as
several of the DLL's would not register, for example:

"The module "wintrust.dll" was loaded but the call to
DllRegisterServer failed with error code 0x80070005"

Tried uninstalling WLM and then reinstalling to no avail.

Tried deleting the registry keys for WLM and Windows Messenger but no
difference.

Strange thing was when I *first* installed it it did work for a little
while, but after using the PC for a while and restarting it stopped
and now just will not connect.

Help!
 
S

Scott Green

Hi Chris,

I had the same problem so i had to right click on the main .exe file for
messanger and run it as administrator then it will work, but ! it will not
start it automaticly so you have to start it up yourself

Hope this works, did for me. let me know how you get on

Scott
 
M

Mike Hall - MS MVP

Colin

There are some helpful suggestions from Jonathon Kay regarding this error
code..

http://forumz.tomshardware.com/software/fix-error-80048820-ftopict95438.html


Colin Jones said:
I have just got a new PC with Windows Vista on and have installed WLM
8.1 - however every time I try to sign in it fails with an error
80048820.

I have checked firewall (even turned it off), and it makes no
difference.

When you click 'Troubleshoot' it fails at the first one and says "Your
machine appears to have an invalid IP address", however the internet
connection etc is working fine for everything else (browsing etc).

Running IP Config gives...
PPP adapter Speedtouch Broadband:
Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 84.65.151.49
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
This is a USB modem.

I followed the help steps here:
http://help.live.com/EN_US/HelpWind...senger, select a topic:&ContactUs=&v4=DH_FREE

But none of them corrected it - the last section was strange as
several of the DLL's would not register, for example:

"The module "wintrust.dll" was loaded but the call to
DllRegisterServer failed with error code 0x80070005"

Tried uninstalling WLM and then reinstalling to no avail.

Tried deleting the registry keys for WLM and Windows Messenger but no
difference.

Strange thing was when I *first* installed it it did work for a little
while, but after using the PC for a while and restarting it stopped
and now just will not connect.

Help!
Click to expand...

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/
 
C

Colin Jones

Colin

There are some helpful suggestions from Jonathon Kay regarding this error
code..

http://forumz.tomshardware.com/software/fix-error-80048820-ftopict954...
Click to expand...

Thanks for the hints!

I've managed to fix it, and after all the trouble I went to I can't
believe how simple the fix was! On the WLM sign-in screen I had
ticked the box to "Remember Me" (it had worked the first couple of
times), and below that was a 'Forget Me' link.

I just clicked 'Forget Me' then re-entered the details and it worked
perfectly! Trying all those other registry things, uninstalling etc.,
had been to no avail, but that did it! Doh! Only took me about two
hours of pulling my hair out. :)

Cheers all anyway.
 
K

Ken Blake, MVP

The installation fails because you have left overs in your registry.
Clean them with a 'registry cleaner' (http://www.pc-kitchen.com).
Click to expand...


I strongly disagree. Leftovers don't help you, and registry cleaning
programs are *all* snake oil. Cleaning of the registry isn't needed
and is dangerous. Leave the registry alone and don't use any registry
cleaner. Despite what many people think, and what vendors of registry
cleaning software try to convince you of, having unused registry
entries doesn't really hurt you.

The risk of a serious problem caused by a registry cleaner erroneously
removing an entry you need is far greater than any potential benefit
it may have.

Read http://www.edbott.com/weblog/archives/000643.html
 
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