Windows Live Mail crashes when I try to open attachments.

[Carolyn]

Hi!

My Windows Live Mail usually crashes when I try to open attachments. Does
anybody know why? Could this be a compatiblity issue? I have Windows Vista
and use BT internet - is there a compatibility problem there?

 

[Gary VanderMolen]

That problem is most likely caused by your antivirus. Which antivirus are
you running? Some of them are not fully compatible with Windows Mail.

 

[Carolyn]

Hi Gary

Thanks for your reply.

I'm using Norton antivirus. I guess my only option is to get a different
antivirus or to switch to Lotus notes or a similiar email package.

 

[Gary VanderMolen]

There is a known attachments problem caused by a recent update to
Norton antivirus. There may be a newer update that corrects the problem,
so first try updating Norton.

Some Norton users have reported here that when they complained to
Symantec, they received a free upgrade to Norton Antivirus 2009, which
cured the problem.

If no joy, uninstall Norton antivirus and follow up with their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you like, we can recommend a more compatible free antivirus.

 

[Carolyn]

Hi Gary

Thanks a lot - the problem seems to be fixed now. I contacted Symantec and
they upgraded me to Norton Internet Security 2009 and so far I have been able
to open attachments without any problem.

Thanks very much for your help! Super!

 

[Gary VanderMolen]

You're very welcome. Thanks for reporting back.
Good to hear that Symantec got your Norton fixed up.