Thanks for your suggestions. I tried all of them to the letter, including
reinstalling MSI twice, but nothing has changed. I had the msi log turned on
while I was doing all of this and this is what was recorded:
[MSI30-KB884016.log]
0.821:
================================================================================
0.821: 2005/03/14 13:37:49.115 (local)
0.821: c:\0b74de5c0472670217e7c882\UPDATE\update.exe (version 5.5.31.0)
0.861: Service Pack started with following command line:
1.082: CheckSystem: ServicePack version Mismatch
1.082: DoInstallation: CheckSystem Failed: 0xf06b
1.112: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.110: Message displayed to the user: Setup has detected that the Service
Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.110: User Input: OK
7.110: Update.exe extended error code = 0xf06b
7.110: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.320:
================================================================================
0.320: 2005/05/10 13:49:08.328 (local)
0.320: g:\dcb90e52b27d9f388b3e08b569\UPDATE\update.exe (version 5.5.31.0)
0.360: Service Pack started with following command line:
0.500: CheckSystem: ServicePack version Mismatch
0.500: DoInstallation: CheckSystem Failed: 0xf06b
0.510: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
5.678: Message displayed to the user: Setup has detected that the Service
Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
5.678: User Input: OK
5.678: Update.exe extended error code = 0xf06b
5.678: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
0.581:
================================================================================
0.581: 2005/06/06 10:08:39.569 (local)
0.581: c:\a4b3ba448b9c3eac65be979c9a\UPDATE\update.exe (version 5.5.31.0)
0.611: Service Pack started with following command line:
0.831: CheckSystem: ServicePack version Mismatch
0.831: DoInstallation: CheckSystem Failed: 0xf06b
0.861: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.280: Message displayed to the user: Setup has detected that the Service
Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.280: User Input: OK
7.280: Update.exe extended error code = 0xf06b
7.280: Update.exe return code was masked to 0x643 for MSI custom action
compliance.
TaurArian said:
Try reinstalling WI
Windows Installer 3.1 now available for XP
http://www.microsoft.com/downloads/...fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en
Other information:
The "Windows Installer Service Could Not Be Accessed" Error Message appears When
You
Add or Remove Program - 1719
http://support.microsoft.com/default.aspx?scid=kb;en-us;315346
Error 1719. The Windows Installer Service could not be accessed. You may be
running
in safe mode or Windows Installer may not be correctly installed.
This update helps resolve an issue where Windows Installer running on Windows XP
Service Pack 2 stops responding when you install an update.
http://www.microsoft.com/downloads/...df-bc5e-44b7-a339-6794d97994a2&DisplayLang=en
How to resolve Common "Windows Installer" Problems
http://support.microsoft.com/default.aspx?scid=kb;[LN];555175
Jack said:
I've read the KB articles for troubleshooting WI problems, but they
have been of no help. I'm running WinXP Pro (SP-2) with all updates.
Whenever something needs Installer, I get some variant of:
"The Windows Installer Service could not be accessed. This can occur
if you are running Windows in safe mode or if the Windows Installer
is not correctly installed."
I turned on the log and all of the error messages are essentially the
same:
0.821: 2005/03/14 13:37:49.115 (local)
0.821: c:\0b74de5c0472670217e7c882\UPDATE\update.exe (version
5.5.31.0)
0.861: Service Pack started with following command line:
1.082: CheckSystem: ServicePack version Mismatch
1.082: DoInstallation: CheckSystem Failed: 0xf06b
1.112: Setup has detected that the Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.110: Message displayed to the user: Setup has detected that the
Service Pack version of this system
is newer than the update you are applying.
There is no need to install this update.
7.110: User Input: OK
7.110: Update.exe extended error code = 0xf06b
7.110: Update.exe return code was masked to 0x643 for MSI custom
action compliance.
0.320:
Any thoughts?
