windows installer trying to find a program

[Guest]

every time I turn on my PC (running XP professional), windows installer trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming for
me. any suggestions to get it to stop this will be much appreciated. Thank
you!

 

[Carey Frisch [MVP]]

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| every time I turn on my PC (running XP professional), windows installer trys
| to install a program called Photo Gallery. it ties up my PC for 15-20
| minutes if I don't cancel it out 3 times immedialtely after the message comes
| on the screen. It eventually after 20 minutes or so asks for the Photo
| Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
| Gallery on my PC to delete it. this is very annoying and time consuming for
| me. any suggestions to get it to stop this will be much appreciated. Thank
| you!

 

[Ramesh, MS-MVP]

Windows Installer Team Blog : Windows Installer Appears Every Time a Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming for
me. any suggestions to get it to stop this will be much appreciated. Thank
you!

 

[Guest]

I ran the clean up utility and it is still doing the same thing. any other
suggestions? thank you for your replies!!!

 

[Guest]

I was not able to determine an action to take for your response. I did run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical user.
thank you!!!

 

[Ramesh, MS-MVP]

Did you remove "Photo Gallery" using the Windows Installer Cleanup utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical user.
thank you!!!

 

[Guest]

i was not able to delete Photo Gallery. I think I am doing something wrong.
how do I run Windows Installer cleanup utility?

Did you remove "Photo Gallery" using the Windows Installer Cleanup utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical user.
thank you!!!

Windows Installer Team Blog : Windows Installer Appears Every Time a
Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer
trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming
for
me. any suggestions to get it to stop this will be much appreciated.
Thank
you!

 

[Guest]

I do not think that I have the clean up installer on my PC. i think the
attached uninstalled it. where can i download it from??? thx

 

[Carey Frisch [MVP]]

Windows Installer CleanUp Utility
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| I do not think that I have the clean up installer on my PC. i think the
| attached uninstalled it. where can i download it from??? thx

 

[Ramesh, MS-MVP]

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

Screenshot
http://windowsxp.mvps.org/images/msi7.png

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


i was not able to delete Photo Gallery. I think I am doing something wrong.
how do I run Windows Installer cleanup utility?

Did you remove "Photo Gallery" using the Windows Installer Cleanup
utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand
installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did
run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical
user.
thank you!!!

Windows Installer Team Blog : Windows Installer Appears Every Time a
Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's
Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer
trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming
for
me. any suggestions to get it to stop this will be much appreciated.
Thank
you!

 

[Guest]

The cleanup utility also gets failed and say either the windows is running in
safe mood or windows installer is not correctly installed!
Hope to hear a solution,
Thanks and Regards,

 

[Guest]

every time I turn on my PC (running XP professional), windows installer trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming for
me. any suggestions to get it to stop this will be much appreciated. Thank
you!

 

[Guest]

somehow this still is not helping me. when i click on this utility, it runs
saying that it uninstalled the cleanup utility from my PC. it never asks me
to remove anything such as Photo Gallery. it just runs for a few seconds
then says it's finished. thank you for your persistence.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

Screenshot
http://windowsxp.mvps.org/images/msi7.png

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


i was not able to delete Photo Gallery. I think I am doing something wrong.
how do I run Windows Installer cleanup utility?

Did you remove "Photo Gallery" using the Windows Installer Cleanup
utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand
installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did
run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical
user.
thank you!!!

Windows Installer Team Blog : Windows Installer Appears Every Time a
Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's
Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer
trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming
for
me. any suggestions to get it to stop this will be much appreciated.
Thank
you!

 

[Guest]

Ramesh, is it possible for us to get on a phone call together? I am missing
something here. maybe my windows installer is not working. when i click on
the utilities,it seems to either install it or uninstall it. basically the
same info as below. maybe if you or someone can walk me through a few steps

somehow this still is not helping me. when i click on this utility, it runs
saying that it uninstalled the cleanup utility from my PC. it never asks me
to remove anything such as Photo Gallery. it just runs for a few seconds
then says it's finished. thank you for your persistence.

Windows Installer Cleanup Utility - Description:
http://windowsxp.mvps.org/msiclean.htm

Screenshot
http://windowsxp.mvps.org/images/msi7.png

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


i was not able to delete Photo Gallery. I think I am doing something wrong.
how do I run Windows Installer cleanup utility?

Did you remove "Photo Gallery" using the Windows Installer Cleanup
utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand
installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did
run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical
user.
thank you!!!

:

Windows Installer Team Blog : Windows Installer Appears Every Time a
Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's
Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer
trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming
for
me. any suggestions to get it to stop this will be much appreciated.
Thank
you!

 

[Ramesh, MS-MVP]

Hi TJM,

Install Windows Installer Cleanup Utility once. To launch the utility, type
this in Start, Run:

"%Programfiles%\Windows Installer Clean Up\msicuu.exe"

Remove the offending entry from the listing.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, is it possible for us to get on a phone call together? I am missing
something here. maybe my windows installer is not working. when i click on
the utilities,it seems to either install it or uninstall it. basically the
same info as below. maybe if you or someone can walk me through a few steps
on my PC, that would help. Thank you!

:

 

[Guest]

Ramesh, that did it!!!! I can't thank you enough!!!!! great work!!!

 

[Ramesh, MS-MVP]

You're welcome TJM.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, that did it!!!! I can't thank you enough!!!!! great work!!!

 

[Guest]

Dear Ramesh,
You are a life saver. I have been pulling my hair having the same problem
that TJM was having. After I removed PhotoGallery using the Windows
Installer Utility, my Nero program worked just fine. Thanks a million!!!

TJM, I hope it all worked out for you too.

Willow in Hawaii

Did you remove "Photo Gallery" using the Windows Installer Cleanup utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I was not able to determine an action to take for your response. I did run
the MS installer clean up utility suggested by the previous reply and that
did not help. any specific suggestions. I am not a highly technical user.
thank you!!!

Windows Installer Team Blog : Windows Installer Appears Every Time a
Program
is Started:
http://blogs.msdn.com/windows_installer_team/archive/2006/02/05/525213.aspx

Windows Installer Team Blog : "Stop Installation Idiocy" PCWorld's Hassle
Free PC article:
http://blogs.msdn.com/windows_installer_team/archive/2005/11/01/486587.aspx

Frequently Asked Questions About Windows Installer:
http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Installation-On-Demand:
http://msdn.microsoft.com/library/d...ry/en-us/msi/setup/installation_on_demand.asp

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


every time I turn on my PC (running XP professional), windows installer
trys
to install a program called Photo Gallery. it ties up my PC for 15-20
minutes if I don't cancel it out 3 times immedialtely after the message
comes
on the screen. It eventually after 20 minutes or so asks for the Photo
Gallery disk. I do not have a Photo Gallery disk. I can not find Photo
Gallery on my PC to delete it. this is very annoying and time consuming
for
me. any suggestions to get it to stop this will be much appreciated.
Thank
you!

 

[Ramesh, MS-MVP]

Glad that helped. And thanks for letting me know, Willow.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,
You are a life saver. I have been pulling my hair having the same problem
that TJM was having. After I removed PhotoGallery using the Windows
Installer Utility, my Nero program worked just fine. Thanks a million!!!

TJM, I hope it all worked out for you too.

Willow in Hawaii

 

[Guest]

This was really helpful, but the solution offered was a way to make the
problem go away,
not a way to fix the problem.
The real problem is that somehow the PhotoGallery.msi file location has been
lost or corrupted. PhotoGallery is a module that comes with HP printers and
multifunction devices on the install CD. It works with the Hp Image Zone
application. If you don't use HP IZ, then you're OK wih the fix described.
If you do, you might want to find your HP printer install disk and direct
Windows Installer to the PhotoGallery.msi file you will find when you browse
that disk.

Glad that helped. And thanks for letting me know, Willow.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,
You are a life saver. I have been pulling my hair having the same problem
that TJM was having. After I removed PhotoGallery using the Windows
Installer Utility, my Nero program worked just fine. Thanks a million!!!

TJM, I hope it all worked out for you too.

Willow in Hawaii

Did you remove "Photo Gallery" using the Windows Installer Cleanup
utility?

See also:

"Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand
installation?"
in the FAQ page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

You can then remove the installer information of the application (Photo
Gallery) using Windows Installer Cleanup utility.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com