Windows Installer Service

[Jack Snyder]

I have windows Xp Home Edition w/SP2. I can't install any programs because
I keep getting error message stating either my PC is in safe mode or the
Installer Service isn't installed right. Any suggestions?

Thanks,

Hacksaw

 

[Ramesh, MS-MVP]

Click Start, Run, and type SERVICES.MSC. In the right pane, right-click Windows Installer, and then click Start. Also, set the service "Startup Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have windows Xp Home Edition w/SP2. I can't install any programs because
I keep getting error message stating either my PC is in safe mode or the
Installer Service isn't installed right. Any suggestions?

Thanks,

Hacksaw

 

[Jack Snyder]

Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have windows Xp Home Edition w/SP2. I can't install any programs because
I keep getting error message stating either my PC is in safe mode or the
Installer Service isn't installed right. Any suggestions?

Thanks,

Hacksaw

 

[Ramesh, MS-MVP]

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

 

[Guest]

Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

 

[Ramesh, MS-MVP]

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

 

[Guest]

How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start.
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Denise,

The registry settings are correct as far as I can see. The Windows Installer service is probably looking for a dependant file, and what would that file be? Check if the file msi.dll is present in the WinNT\System32 folder.

Also, open Event Viewer (eventvwr.msc) and see if there are any entries with the Red X mark in the "System" log. Look for entries with the Source named "Service Control Manager". Double-click the entry with the Red X mark (keep an eye on the date of the event), and click the paper icon to copy the text to clipboard. Post that info as well. Here is a sample entry.

-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 6:57:13 PM
User: N/A
Computer: LABCOMPUTER
Description:
The Windows Installer service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------------------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start."
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Denise,

The registry settings are correct as far as I can see. The Windows Installer service is probably looking for a dependant file, and what would that file be? Check if the file msi.dll is present in the WinNT\System32 folder.

Also, open Event Viewer (eventvwr.msc) and see if there are any entries with the Red X mark in the "System" log. Look for entries with the Source named "Service Control Manager". Double-click the entry with the Red X mark (keep an eye on the date of the event), and click the paper icon to copy the text to clipboard. Post that info as well. Here is a sample entry.

-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 6:57:13 PM
User: N/A
Computer: LABCOMPUTER
Description:
The Windows Installer service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------------------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start."
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

:

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

C:\WINNT\system32\msiexec.exe
WinNT or Windows.. Will the real Windows folder please stand up?

Type in Start, Run:

%systemroot%

Press {ENTER}

Which folder is opened now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Denise,

The registry settings are correct as far as I can see. The Windows Installer service is probably looking for a dependant file, and what would that file be? Check if the file msi.dll is present in the WinNT\System32 folder.

Also, open Event Viewer (eventvwr.msc) and see if there are any entries with the Red X mark in the "System" log. Look for entries with the Source named "Service Control Manager". Double-click the entry with the Red X mark (keep an eye on the date of the event), and click the paper icon to copy the text to clipboard. Post that info as well. Here is a sample entry.

-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 6:57:13 PM
User: N/A
Computer: LABCOMPUTER
Description:
The Windows Installer service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------------------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start."
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

:

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

%systemroot% opens windows

WinNT or Windows.. Will the real Windows folder please stand up?

Type in Start, Run:

%systemroot%

Press {ENTER}

Which folder is opened now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Denise,

The registry settings are correct as far as I can see. The Windows Installer service is probably looking for a dependant file, and what would that file be? Check if the file msi.dll is present in the WinNT\System32 folder.

Also, open Event Viewer (eventvwr.msc) and see if there are any entries with the Red X mark in the "System" log. Look for entries with the Source named "Service Control Manager". Double-click the entry with the Red X mark (keep an eye on the date of the event), and click the paper icon to copy the text to clipboard. Post that info as well. Here is a sample entry.

-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 6:57:13 PM
User: N/A
Computer: LABCOMPUTER
Description:
The Windows Installer service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------------------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start."
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

:

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

:

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Guest]

msiexec.exe is in c:\windows\system32. I made a mistake before.

WinNT or Windows.. Will the real Windows folder please stand up?

Type in Start, Run:

%systemroot%

Press {ENTER}

Which folder is opened now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Denise,

The registry settings are correct as far as I can see. The Windows Installer service is probably looking for a dependant file, and what would that file be? Check if the file msi.dll is present in the WinNT\System32 folder.

Also, open Event Viewer (eventvwr.msc) and see if there are any entries with the Red X mark in the "System" log. Look for entries with the Source named "Service Control Manager". Double-click the entry with the Red X mark (keep an eye on the date of the event), and click the paper icon to copy the text to clipboard. Post that info as well. Here is a sample entry.

-------------------------------------------------
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 6:57:13 PM
User: N/A
Computer: LABCOMPUTER
Description:
The Windows Installer service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
-------------------------------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Here's msiserver.txt. Thanks.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a
Windows Installer (*.msi) package. If this service is disabled, any services
that explicitly depend on it will fail to start."
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001

Type in Start, Run:

reg export "HKLM\SYSTEM\CurrentControlSet\Services\MSIServer" "%userprofile%\desktop\msiserver.txt"

It's a single line command.

Press {ENTER}

Attach the file msiserver.txt with your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Yes msiexec.exe is in C:\WINNT\system32

:

Check if the file msiexec.exe exists in the following path:

C:\WINNT\system32

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


[SC] GetServiceConfig SUCCESS

SERVICE_NAME: msiserver
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINNT\system32\msiexec.exe /V
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Windows Installer
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\Denise>

:

Right-click - "Select All" - and press {ENTER} to copy the text to clipboard.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


How can I copy it into reply?


:

Click Start, Run and type the following:

cmd /k sc qc msiserver

Copy the results and include it in your reply.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi. This sounds like my problem. I tried Ramesh's fix and got error "could
not start the windows installer on local computer. error 3: the system cannot
find path specified."



:

You're welcome, Jack.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Worked like a charm. First time, too. Thanks Ramesh


Click Start, Run, and type SERVICES.MSC. In the right pane, right-click
Windows Installer, and then click Start. Also, set the service "Startup
Type" to Manual.

"The Windows Installer Service Could Not Be Accessed" error message when you
install a program in Windows XP:
http://support.microsoft.com/?kbid=315353
http://support.microsoft.com/?kbid=314810
http://support.microsoft.com/?kbid=315346
http://support.microsoft.com/?kbid=324516

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

I made a mistake before.

Okie. That's what has prolonged the case

Open Regedit.exe and go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

Double-click "ImagePath" and fix the value data. It's pointing to WINNT (which is incorrect)

Close Regedit.exe

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msiexec.exe is in c:\windows\system32. I made a mistake before.

WinNT or Windows.. Will the real Windows folder please stand up?

Type in Start, Run:

%systemroot%

Press {ENTER}

Which folder is opened now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Guest]

Hi. Fixing the ImagePath corrected that problem but re-created a problem
that I wrote about on 1/21/2007 "windows installer starts when right click
desktop icon." So I ran msicuu2.exe to fix the right click problem and the
ImagePath got changed back to WINNT.

Okie. That's what has prolonged the case

Open Regedit.exe and go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer

Double-click "ImagePath" and fix the value data. It's pointing to WINNT (which is incorrect)

Close Regedit.exe

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msiexec.exe is in c:\windows\system32. I made a mistake before.

C:\WINNT\system32\msiexec.exe
c:\windows\system32

WinNT or Windows.. Will the real Windows folder please stand up?

Type in Start, Run:

%systemroot%

Press {ENTER}

Which folder is opened now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


msi.dll is in c:\windows\system32

There are lots of entries in Event Viewer with red x and source "service
control manager."

Here's the most recent one.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 7/1/2007
Time: 7:05:05 PM
User: N/A
Computer: DENISE-0497C094
Description:
The Windows Installer service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.