Windows Installer Problem

G

Guest

I am using Windows XP Professional, Build 2600.xpsp2.030422-1633. Then my
Norton SystemWorks 2003 freezes. When I try to re-install the important
features, such as Norton AntiVirus, WINDOWS\System32\ntsd.exe shows me the
following error message:

CommandLine: "C:\WINDOWS\System32\msiexec.exe" /i "E:\nsw.msi"
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01012000 msiexec.exe
ModLoad: 77f50000 77ff7000 ntdll.dll
AVRF: msiexec.exe: pid 0x7D4: flags 0x48005: application verifier enabled
ModLoad: 5ad10000 5ad56000 verifier.dll
ModLoad: 77e60000 77f46000 kernel32.dll
AVRF: verifier.dll provider initialized for msiexec.exe with flags 0x48005
ModLoad: 77c10000 77c63000 msvcrt.dll
ModLoad: 77dd0000 77e5d000 advapi32.dll
ModLoad: 78000000 78087000 rpcrt4.dll
ModLoad: 77d40000 77dcc000 user32.dll
ModLoad: 7e090000 7e0d1000 gdi32.dll
ModLoad: 771b0000 772d4000 ole32.dll
ModLoad: 76400000 76601000 msi.dll
Break instruction exception - code 80000003 (first chance)
eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f51340 esi=00ab6fec edi=00abafb0
eip=77f75a58 esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntd
l.dll -
ntdll!DbgBreakPoint:
77f75a58 cc int 3
0:000>

When I try to install Windows Installer CleanUp Utility,
WINDOWS\System32\ntsd.exe shows me an error message almost identical to that
above.

I go to the official Norton Discussion Groups. I follow the instructions to
uninstall Norton SystemWorks 2003 manually, using the Registry. This causes
the wallpaper on My Desktop (from Windows Themes) to disappear into thin air
(leaving me with a blue screen), and the settings for msconfig (startup
files) are now frozen!!!

I have already re-installed the Operating System: no improvement. I have
already downloaded the latest updates from Microsoft: no improvement. Some
programs run just fine; most programs will start a cycle of Windows Installer
coming on and turning off and coming on and turning off.

Some programs such as Registry First Aid work just fine, some programs such
as Adobe Reader 6.0.2 show the error messages but work just fine, some
programs such as Windows Installer CleanUp Utility show the error messages
and do not work at all, and some programs such as Norton SystemWorks 2003
show the error messages and do not even install.

I have deleted all my TEMP files: no improvement. I ran Ad-aware, Spybot,
and RegCleaner, and disabled ZoneAlarm. WINDOWS\System32\ntsd.exe shows me
the same error message.

I have run Norton Disk Doctor and WinDoctor from the CD: no improvement.
Also, Norton will not install in Safe Mode. I have run chkdsk c: /f: no
improvement.

I have gone to http://www.ravantivirus.com/scan/ but the online scan will
not start. I have gone to http://housecall.trendmicro.com/ but the online
scan will not start. I have downloaded a free 30-day trial version of
PC-cillin, but when I try to install, WINDOWS\System32\ntsd.exe shows me the
following error message:

CommandLine: MSIEXEC.EXE /i "C:\Program Files\Trend
Micro\TIS11_1131\Setup\Trend
Micro Internet Security.msi" /lv C:\WINDOWS\Temp\pwi86.log
TRANSFORMS="C:\DOCUM
E~1\MIKE~1.MIK\LOCALS~1\Temp\_is89\1033.MST" SETUPEXEDIR="C:\Program
Files\Trend
Micro\TIS11_1131\Setup"
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01012000 msiexec.exe
ModLoad: 77f50000 77ff7000 ntdll.dll
AVRF: MSIEXEC.EXE: pid 0xF98: flags 0x48005: application verifier enabled
ModLoad: 5ad10000 5ad56000 verifier.dll
ModLoad: 77e60000 77f46000 kernel32.dll
AVRF: verifier.dll provider initialized for MSIEXEC.EXE with flags 0x48005
ModLoad: 77c10000 77c63000 msvcrt.dll
ModLoad: 77dd0000 77e5d000 advapi32.dll
ModLoad: 78000000 78086000 rpcrt4.dll
ModLoad: 77d40000 77dcc000 user32.dll
ModLoad: 77c70000 77cb0000 gdi32.dll
ModLoad: 771b0000 772d1000 ole32.dll
ModLoad: 76400000 76601000 msi.dll
Break instruction exception - code 80000003 (first chance)
eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f6eb40 esi=00ab6fec edi=00abafb0
eip=77f767cd esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
ntdl
l.dll -
ntdll!DbgBreakPoint:
77f767cd cc int 3
0:000>

(Can anyone tell me what the Symbolic Debugger is trying to say?)

Logfile of HijackThis v1.98.1
Scan saved at 7:08:22 PM, on 8/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\RFA\rfagent.exe
C:\Program Files\Rage3DTweak\RegTwk.exe
C:\Program Files\Free Surfer\fs20.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Mike.MIKESCOMPUTER\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = C:\Program
Files\Copernic Agent\Web\SearchBar.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
c:\WINDOWS\PCHealth\HelpCtr\System\panels\blank.htm
O2 - BHO: (no name) - -{0000CC75-ACF3-4cac-A0A9-DD3868E06852} - (no file)
O2 - BHO: (no name) - -{BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O2 - BHO: (no name) - {0000CC75-ACF3-4cac-A0A9-DD3868E06852} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} -
C:\PROGRA~1\FRESHD~1\FRESHD~1\fdcatch.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} -
C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SysShield IE Popup Blocker -
{9A23B8A4-C6C9-4A68-8FA6-5F905DC8FF80} - C:\Program Files\SysShield
Tools\Internet Eraser\pkext.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar1.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program
files\google\googletoolbar1.dll
O3 - Toolbar: AbsoluteShield - {EE9DD090-902D-4623-9360-FB7D8666202B} -
C:\Program Files\SysShield Tools\Internet Eraser\AbsoluteBar.dll
O3 - Toolbar: Copernic Agent - {F2E259E8-0FC8-438C-A6E0-342DD80FA53E} -
C:\Program Files\Copernic Agent\CopernicAgentExt.dll
O3 - Toolbar: WebFerret - {A58686ED-FC46-44C3-95C6-4A812AB776F1} -
C:\Program Files\FerretSoft\WebFerret\FerretBand.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} -
C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone
Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [WinPatrol] "C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program
Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [RFAgent] C:\Program Files\RFA\rfagent.exe
O4 - HKLM\..\Run: [RegTweak] C:\Program Files\Rage3DTweak\RegTwk.exe
O4 - HKLM\..\Run: [freesurfer] C:\Program Files\Free Surfer\fs20.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink
TotalAccess\TaskPanl.exe" -winstart
O8 - Extra context menu item: &Download with &DAP -
C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Google Search - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download &All by FD - file://C:\Program
Files\FreshDevices\FreshDownload\fdiectx2.htm
O8 - Extra context menu item: Download &all with DAP -
C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Download with &FD - file://C:\Program
Files\FreshDevices\FreshDownload\fdiectx.htm
O8 - Extra context menu item: Search Using Copernic Agent - C:\Program
Files\Copernic Agent\Web\SearchExt.htm
O8 - Extra context menu item: Si&milar Pages - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program
Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no
file)
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} -
C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra 'Tools' menuitem: Launch Copernic Agent -
{193B17B0-7C9F-4D5B-AEAB-8D3605EFC084} - C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: Copernic Agent - {688DC797-DC11-46A7-9F1B-445F4F58CE6E} -
C:\PROGRA~1\COPERN~1\COPERN~1.EXE
O9 - Extra button: Free Surfer - {AFC3FA82-AD07-45cd-8B57-983435B9899E} -
C:\Program Files\Free Surfer\FS20.exe
O9 - Extra 'Tools' menuitem: Free Surfer -
{AFC3FA82-AD07-45cd-8B57-983435B9899E} - C:\Program Files\Free Surfer\FS20.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: http://*.windowsupdate.com
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj
Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating
System Class) -
http://download.av.aol.com/molbin/shared/mcinsctl/en-us/4,0,0,83/mcinsctl.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) -
http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) -
http://download.av.aol.com/molbin/shared/mcgdmgr/en-us/1,0,0,20/mcgdmgr.cab
 
J

Jaelani C. U.

There are reports that says Norton Utilities and Anti Virus (or
SystemWorks) don't work very well with SP2.
You should not attempt to reinstall it until Norton has released the
fix/update for their product.
As for the Symbolic Debugger, it says that Windows Installer issued a
breakpoint for a debugger to handle.
Bottom line, the NTSD reports what it said to do by Windows Installer.


I am using Windows XP Professional, Build 2600.xpsp2.030422-1633. Then my
Norton SystemWorks 2003 freezes. When I try to re-install the important
features, such as Norton AntiVirus, WINDOWS\System32\ntsd.exe shows me
Click to expand...
[-snip-]
 
G

Guest

Any ideas on how to fix this Windows Installer problem?

Jaelani C. U. said:
There are reports that says Norton Utilities and Anti Virus (or
SystemWorks) don't work very well with SP2.
You should not attempt to reinstall it until Norton has released the
fix/update for their product.
As for the Symbolic Debugger, it says that Windows Installer issued a
breakpoint for a debugger to handle.
Bottom line, the NTSD reports what it said to do by Windows Installer.


On Mon, 30 Aug 2004 01:31:03 -0700, Mike Fisher

[-snip-]
When I try to install Windows Installer CleanUp Utility,
WINDOWS\System32\ntsd.exe shows me an error message almost identical to
that above.

I go to the official Norton Discussion Groups. I follow the instructions to
uninstall Norton SystemWorks 2003 manually, using the Registry. This causes
the wallpaper on My Desktop (from Windows Themes) to disappear into thin
air (leaving me with a blue screen), and the settings for msconfig (startup
files) are now frozen!!!

I have already re-installed the Operating System: no improvement. I have
already downloaded the latest updates from Microsoft: no improvement. Some
programs run just fine; most programs will start a cycle of Windows Installer
coming on and turning off and coming on and turning off.

Some programs such as Registry First Aid work just fine, some programs such
as Adobe Reader 6.0.2 show the error messages but work just fine, some
programs such as Windows Installer CleanUp Utility show the error messages
and do not work at all, and some programs such as Norton SystemWorks 2003
show the error messages and do not even install.

I have deleted all my TEMP files: no improvement. I ran Ad-aware, Spybot,
and RegCleaner, and disabled ZoneAlarm. WINDOWS\System32\ntsd.exe
shows me the same error message.

I have run Norton Disk Doctor and WinDoctor from the CD: no improvement.
Also, Norton will not install in Safe Mode. I have run chkdsk c: /f: no
improvement.

I have gone to http://www.ravantivirus.com/scan/ but the online scan will
not start. I have gone to http://housecall.trendmicro.com/ but the online
scan will not start. I have downloaded a free 30-day trial version of
PC-cillin, but when I try to install, WINDOWS\System32\ntsd.exe shows me the
following error message:
Click to expand...
Click to expand...
CommandLine: MSIEXEC.EXE /i "C:\Program Files\Trend
Micro\TIS11_1131\Setup\Trend
Micro Internet Security.msi" /lv C:\WINDOWS\Temp\pwi86.log
TRANSFORMS="C:\DOCUM
E~1\MIKE~1.MIK\LOCALS~1\Temp\_is89\1033.MST" SETUPEXEDIR="C:\Program
Files\Trend
Micro\TIS11_1131\Setup"
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01012000 msiexec.exe
ModLoad: 77f50000 77ff7000 ntdll.dll
AVRF: MSIEXEC.EXE: pid 0xF98: flags 0x48005: application verifier enabled
ModLoad: 5ad10000 5ad56000 verifier.dll
ModLoad: 77e60000 77f46000 kernel32.dll
AVRF: verifier.dll provider initialized for MSIEXEC.EXE with flags 0x48005
ModLoad: 77c10000 77c63000 msvcrt.dll
ModLoad: 77dd0000 77e5d000 advapi32.dll
ModLoad: 78000000 78086000 rpcrt4.dll
ModLoad: 77d40000 77dcc000 user32.dll
ModLoad: 77c70000 77cb0000 gdi32.dll
ModLoad: 771b0000 772d1000 ole32.dll
ModLoad: 76400000 76601000 msi.dll
Break instruction exception - code 80000003 (first chance)
eax=00ab6fec ebx=7ffdf000 ecx=00000006 edx=77f6eb40 esi=00ab6fec edi=00abafb0
eip=77f767cd esp=0007fb38 ebp=0007fc2c iopl=0 nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
ntdl
l.dll -
ntdll!DbgBreakPoint:
77f767cd cc int 3
0:000>
[-snip-]
Click to expand...
 

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