Windows Installer Patch Problem Preventing Uninstall

[Ed]

A recent hard drive crash (or unknown virus) caused most
files greater than 2MB on my XP Pro PC to be truncated to
0 bytes. I have restored most from back-ups, but I do
not not have backups to the Windows Installer MSP and MSI
files that were truncated. As a result, when I attempt
to reinstall or uninstall Office XP, I get an error that
the Pathc PAckage cannot be opened. I read the MSI log
files and it looks like it's bombing on one of the 0-byte
MSP files. Moving the offending files out of the
Windows\Installer folder and running the KB recommended
Installer Cleanup Utility have both failed. I can't
uninstall and reinstall Office XP as a result. I'm
posting this problem in the XP setup newsgroup as it
appears to be WIndwos Installer realted more than Office
related. --Ed

 

[Eric Booth]

A recent hard drive crash (or unknown virus) caused most
files greater than 2MB on my XP Pro PC to be truncated to
0 bytes. I have restored most from back-ups, but I do
not not have backups to the Windows Installer MSP and MSI
files that were truncated. As a result, when I attempt
to reinstall or uninstall Office XP, I get an error that
the Pathc PAckage cannot be opened. I read the MSI log
files and it looks like it's bombing on one of the 0-byte
MSP files. Moving the offending files out of the
Windows\Installer folder and running the KB recommended
Installer Cleanup Utility have both failed. I can't
uninstall and reinstall Office XP as a result. I'm
posting this problem in the XP setup newsgroup as it
appears to be WIndwos Installer realted more than Office
related. --Ed

Maybe the Microsoft article 315346 will help
Eric Booth

 

[Ed]

-----Original Message-----



Maybe the Microsoft article 315346 will help
Eric Booth

Eric,

Tks. I tried both methods in the KB article, but each
failed. The error message I'm seeing is: "This patch
package could not be opened. Verify that the patch
package exists..." I included the relevant lines from
the Office XP setup log file from my latest reinstall
attemt, below. I appears that the 0-bytw MSD files are
the culprit. How do I get around this and get a clean
install of Office?

Ed
---------------------------

MSI (c) (D8:E8): TRANSFORM: Modifying 'File' and 'Patch'
rows added by this patch transform to have
appropriate 'Sequence' values. Offsetting values by 5998
MSI (c) (D8:E8): TRANSFORM: Modifying 'PatchPackage'
table row added by this patch transform to use 'Media_'
value 100.
MSI (c) (D8:E8): TRANSFORM: Modifying 'Media' table row
added by this patch transform to use 'DiskId' value 100
and 'Source' values
MSPSRC8F5734D4E8EE449C97AEB4F9BE9932BF.
MSI (c) (D8:E8): Opening existing
patch 'C:\WINDOWS\Installer\3e934215.msp'.
MSI (c) (D8:E8): Note: 1: 2203 2:
C:\WINDOWS\Installer\3e934215.msp 3: -2147287038
MSI (c) (D8:E8): Couldn't find local
patch 'C:\WINDOWS\Installer\3e934215.msp'. Looking for it
at its source.
MSI (c) (D8:E8): Resolving source.
MSI (c) (D8:E8): User policy value 'SearchOrder' is 'nmu'
MSI (c) (D8:E8): User policy value 'DisableMedia' is 0
MSI (c) (D8:E8): Machine policy
value 'AllowLockdownMedia' is 0
MSI (c) (D8:E8): SOURCEMGMT: Media enabled only if
package is safe.
MSI (c) (D8:E8): SOURCEMGMT: Looking for sourcelist for
product {C23E729B-950A-4557-A091-32A117EFF42C}
MSI (c) (D8:E8): SOURCEMGMT: Adding {C23E729B-950A-4557-
A091-32A117EFF42C}; to potential sourcelist list
(pcode;disk;relpath).
MSI (c) (D8:E8): SOURCEMGMT: Now checking product
{C23E729B-950A-4557-A091-32A117EFF42C}
MSI (c) (D8:E8): SOURCEMGMT: Media is enabled for product.
MSI (c) (D8:E8): SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (c) (D8:E8): SOURCEMGMT: Processing net source list.
MSI (c) (D8:E8): SOURCEMGMT: Trying source C:\Program
Files\OfficeUpdate11\Cabs\511072\.
MSI (c) (D8:E8): Note: 1: 2203 2: C:\Program
Files\OfficeUpdate11\Cabs\511072\511072.MAINSP2op.msp 3: -
2147287037
MSI (c) (D8:E8): SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (c) (D8:E8): Note: 1: 1706 2: -2147483647 3:
511072.MAINSP2op.msp
MSI (c) (D8:E8): SOURCEMGMT: Processing media source list.
MSI (c) (D8:E8): SOURCEMGMT: Resolved source to: ''
MSI (c) (D8:E8): SOURCEDIR ==>
MSI (c) (D8:E8): SOURCEDIR product ==> {C23E729B-950A-
4557-A091-32A117EFF42C}
MSI (c) (D8:E8): Opening existing
patch '511072.MAINSP2op.msp'.
MSI (c) (D8:E8): Note: 1: 1314 2: 511072.MAINSP2op.msp
MSI (c) (D8:E8): Unable to create a temp copy of
patch '511072.MAINSP2op.msp'.
MSI (c) (D8:E8): Note: 1: 2203 2: 511072.MAINSP2op.msp
3: -2147287038
MSI (c) (D8:E8): Note: 1: 2729
DEBUG: Error 2203: Database: 511072.MAINSP2op.msp.
Cannot open database file. System error -2147287038
1: 2203 2: 511072.MAINSP2op.msp 3: -2147287038
This patch package could not be opened. Verify that the
patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package.
511072.MAINSP2op.msp
MSI (c) (D8:E8): MainEngineThread is returning 1635
=== Verbose logging stopped: 12/30/2003 0:40:26 ===