Windows Installer Keeps Starting Up


D

Ddbb

Hi,

Starting just a few days ago (after I installed SP3), whenever I start
Microsoft Expression Web, the Windows Installer starts and trys to reinstall
Office 2003. It eventually gives me the following error:

"Error 1402. Setup cannot open the registry key
HKEY_LOCAL_MACHINE\Software\Classes\SOFTWARE\Microsoft\MasterAggregatorForIPP\MSDAIPP\Providers\{9FECD570-B9D4-11d1-9C78-0000F875AC61}.
Verify that you have sufficient permissions to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For more information
about how to contact PSS, see C:\Program Files\Microsoft
Office\OFFICE11\1033\PSS10R.CHM"

The problem is this key doesn't exist in my registry! I can navigate up to
HKEY_LOCAL_MACHINE\Software\Classes\SOFTWARE, but then there is nothing after
Software.

I was able to find
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSDAIPP\Providers\{9FECD570-B9D4-11d1-9C78-0000F875AC61} and I then checked that I do have full control permissions.

I've also gone to the Control Panel, Add/Remove programs and then tried to
repair or reinstall Office but I get the same error message about the
registry key. I'm afraid to remove then reinstall Office 2003 since I bet I
won't be able to reinstall it if I remove it.

What could be going on? How can I fix this?

Thank you.

-David
 
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G

Gerry

David

I think I would try Method 3 in the link below,
You receive an error message when you install an Office program or open
an Office program or document
http://support.microsoft.com/kb/838687

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
D

Ddbb

Hi Gerry,
I tried Method 3 and I still got the same error message. I'm open to other
suggestions.
Thank you,
-David
 
D

Ddbb

I was able to fix the problem.

On another post in this forum, Mark Ferguson, in responding to a post, said
to go to Aaron Stebner's WebLog Solving setup errors by using the SubInACL
tool to repair file and registry permissions at
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx

I went to Aaron's page and followed the instructions and it worked! I no
longer get the Windows Installer popping up. Also, another problem that
recently arose was that I couldn't install Automatic Updates of Office 2003.
By following Aaron's instructions to fix registry permissions, I was able to
install these updates as well.

Check out Aaron's page if you have registry permission issues.

-David
 
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G

Gerry

David

Glad it's sorted. Thanks for reporting how you resolved your problem.



~~~~


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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