Windows Installer box

[Jeffrey Brown]

Recently, around the time that I installed Sympatico security securities on
my computer, I have found that whenever I start up my computer, I receive a
box on my screen with the title "Windows Installer" - Preparing to install.

Then it says "The feature you are trying to use is on a CD rom on other
resource disk that is not available. Install disk and click OK"

I'm not trying to install anything from a CD rom, and it seems to try to
grab the same file name all the time. In this case, it tried to install
something called "Sonic Update manager." Before that, it tried to install
Corel Photo. I don't use the program anyway, so that I deleted the program,
thinking the issue would be resolved.

However, the installer seems to grab another program and try the same process.

Do you know how I can resolve this and get rid of the messages when I start
up the computer.

Is this a Windows XP issue, or an issue related to Bell Sympatico? The
problem seemed to start around the time I switched to Bell Sympatico for my
anti-virus protection needs. The anti-virus program seems to be working,
though.

Every time I start up my computer, I get the same messages, and I have
trouble getting rid of them. They are very annoying!!

 

[JS]

See: Windows Installer clean up
http://support.microsoft.com/kb/290301/

Also
Common Windows Installer Problems
http://support.microsoft.com/?kbid=555175

How to re-install Windows Installer:
http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows_i.htm

JS

 

[Gerry]

Jeffrey

Your question suggests that you may not be removing unwanted programes
in an appropriate manner. Having said that some programme uninstallers
fail to completely remove all remnants of programmes and frequently
startup entries are not removed from the Registry. The worst e.g. some
Symantec software need removal tools from Symantec, which even then do
not always achieve a clean removal.

You should always remove Programmes using the Add / Remove feature in
Control Panel.

You can use Autoruns to remove unwanted StartUp entries left in the
Registry. This is far safer than searching the Registry and deleting or
using msconfig.

http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

With Autoruns you can uncheck an item, which disables it from starting,
or you can can right click an item and then delete it. If you uncheck
you can recheck to re-enable the item. It is a much safer approach than
editing the Registry. Another useful feature of the programme is that
you can right click an item and select Search Online to get information
about the item selected.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
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