Windows Installer 3.1 - won't Start

[360freq]

hello, I am new to the forums.

I've spent weeks online looking for an answer.. to no avail and I now truly
need some input.

home System: Win2000 SP4 ... Local Computer (no Administration)

I just purchased a new HP Printer. the HP setup software requires the
"Windows Installer 3.1" (v2 KB893803). I believe it's listed as "MSIServer"
under Services. this recent version installed fine.. but all is not well.

I guess certain applications with an executable of .MSI need to have this
service for the software to install. (this also means I can't run .NET
Framework 2.0 and other apps etc..)

whether it's set to Manual or Automatic, the Windows Installer Service will
not Start.

the message I receive is:
"Could not start the MSIServer service on Local Computer. The service did
not return an error. This could be an internal Windows error."

Windows says it's dependent on the "Remote Procedure Call", but that service
is ok. I re-installed a few times already and the result is the same. never
encountered anything like this before.

any help would be appreciated -- thank you.

 

[Meinolf Weber]

Hello 360freq,

I never saw a MSIInstaller server service on w2000. In my system it is listed
under "Windows Installer" service. Which modell from HP is it? An how is
the software named, that i can try to reproduce your error.

Best regards

Meinolf Weber
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[Stubby]

I had a lot of trouble with the Installer about a year ago. I talked to
Microsoft about the problems and they didn't even charge me. The bottom
line is that Windows Installer 3.1 was bad and the cure was to download and
install the latest version, 3.2 if I remember correctly. You also have to
download and run the Windows Installer cleanup program that removes all the
bad stuff from your registry that 3.1 put in. There is a very complete
description of how the Windows Installer works, interesting to read but not
helpful when things don't work. Look around the knowledge base and search
microsoft.com .

 

[Meinolf Weber]

Hello Stubby,

It exists no version 3.2 it is 3.1 v2 like stated from the poster.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

 

[360freq]

thanks to both of you for replying. (the HP printer model is the Photosmart
C5280)

the version I installed is the latest 3.1 v2 redistributable package. maybe
I needed to install the "Windows Installer cleanup program" first (which I
did not do).

I will try that and begin the process over again.