Windows Help window disappears

[Glen]

Hi All,
When I click on the START and then select Help and Support the "Help and
Support" window briefly comes up and then dissappears.

What is the fix?
GJ

 

[Ramesh, MS-MVP]

See if these commands help, from Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

 

[Glen]

Hi Ramesh,
Thanks for your help.
Unfortunately the commands did not work including the utility in the Fix
Windows XP Help: link.
Any more suggestions would be appreciated. Thanks.
GJ

 

[Ramesh, MS-MVP]

Glen,

Is the result same when you run Helpctr.exe directly from Start/Run dialog:

%windir%\pchealth\helpctr\binaries\HelpCtr.exe

If so, a complete rebuild of Help might fix the problem. See

Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt

 

[Glen]

Hi Ramesh,
The same symptoms was observed on running HelpCtr.exe.

However, The solution you sent does seem to address the issue and I will
test it later.

Thank you very much for your prompt replys and valuable suggestions.
Best Regards,
Glen

 

[Ramesh, MS-MVP]

The solution you sent does seem to address the issue.

That procedure rebuilds the help completely, thereby restoring missing files
and settings.