Windows Help stopped working (can't download / from help)

B

Bas

My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white) help
screen (HelpPane.exe), a typical IE download progessreport, and on top of it
all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is niet
beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
?

=?iso-8859-1?Q?Daniel_Mart=EDn_=5BMVP_Windows=5D?=

Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.
 
A

Artur Niesporek

Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Yeah that happens if some other program than IE modifies the default program
handler for xml documents (actually ms-help).

Use Registry Editor to import following code:

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

This sets IE back to handle xml files.

Another option is to go to the start menu and choose "program standards" and
set IE as the default for xml files.

Regards
Artur
 
B

Bas

Thanks :)
(Artur too)

Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping
me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this
still happens.

What's up?
 
G

Guest

hi,

thanks. this reg tweak worked. but not completely fixed the help system. the
system starts working on my vista ultimate machine, but all the images are
broken. so all i get X for any type of image, and just text.

can anyone tell me how i can repaire my vista's help system?

happy new year!

tia,

// chall3ng3r //

Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
G

Guest

Where is "Notepad" in Vista?

Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
M

Michael Jennings

The usual place: Start > All Programs > Accessories > notepad.
I don't know notepad is in Dutch - look for a little green spiral bound icon.

patriots08 said:
Where is "Notepad" in Vista?

Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
G

Guest

I don't have an Accessories folder. I even switched to classic view to make
sure.

Michael Jennings said:
The usual place: Start > All Programs > Accessories > notepad.
I don't know notepad is in Dutch - look for a little green spiral bound icon.

patriots08 said:
Where is "Notepad" in Vista?

Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
M

Michael Jennings

notepad is either notepad or blocnote in Dutch. You could try putting
either in begin onderzoek to see if blocnote is a found Program, but
if your installation does not have Accessories, it could be so messed
up it also doesn't have Start Search. Dutch help with installing Vista
seems to be using the Installatie Windows XP newsgroup:
http://www.microsoft.com/communitie....nl.windowsxp.installation&cat=nl_BE_393b5ca7
-205b-4ca9-bfea-07a924e06e93&lang=nl&cr=BE

You may be eligible for free support from Microsoft:
http://support.microsoft.com/oas/default.aspx?ln=nl&prid=10299&gprid=436975

patriots08 said:
I don't have an Accessories folder. I even switched to classic view to make
sure.

Michael Jennings said:
The usual place: Start > All Programs > Accessories > notepad.
I don't know notepad is in Dutch - look for a little green spiral bound icon.

patriots08 said:
Where is "Notepad" in Vista?

:

Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
G

Guest

Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
R

Ramesh, MS-MVP

Hi kcufehttahw,

Make sure that you rebooted the system once after applying the registry fix. That did the trick for me. If that does not help, here is another fix that you can try. See:

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
G

Guest

Thanks for your Help it’s so good to know I can get help that I can rely on
from this discussion group, This is the second time I have had to come here
and get help and I do appreciate it .

The First point and click device was a Smith and Wesson



Ramesh said:
Hi kcufehttahw,

Make sure that you rebooted the system once after applying the registry fix. That did the trick for me. If that does not help, here is another fix that you can try. See:

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
R

Ramesh, MS-MVP

You're welcome! Hope you got the problem resolved.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks for your Help it’s so good to know I can get help that I can rely on
from this discussion group, This is the second time I have had to come here
and get help and I do appreciate it .

The First point and click device was a Smith and Wesson



Ramesh said:
Hi kcufehttahw,

Make sure that you rebooted the system once after applying the registry fix. That did the trick for me. If that does not help, here is another fix that you can try. See:

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
G

Guest

Ramesh,
THANK YOU! Instant success by following your post. The program download at
the link you sent fixed my problem.

Steve

Ramesh said:
Hi kcufehttahw,

Make sure that you rebooted the system once after applying the registry fix. That did the trick for me. If that does not help, here is another fix that you can try. See:

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 
R

Ramesh, MS-MVP

You're welcome, Steve.
Thanks for the feedback!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Ramesh,
THANK YOU! Instant success by following your post. The program download at
the link you sent fixed my problem.

Steve

Ramesh said:
Hi kcufehttahw,

Make sure that you rebooted the system once after applying the registry fix. That did the trick for me. If that does not help, here is another fix that you can try. See:

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi Daniel,
I to have the same problem and same messages have tried the fixhelp.reg to
no avail. Have you got any more suggestions as Microsoft helpdesk would like
me to reinstall?
Yes i have macromedia studio 8 installed,


The First point and click device was a Smith and Wesson



Daniel Martín said:
Hi, Bas.

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

--
Regards,
Daniel Martín
Microsoft MVP Windows - Shell/User


Bas said:
My new install of Vista (Dutch Business N, build 6000) stopped helping me.
When I go to Start -> Help and Support (I'm translating this back to
English, so it might not be exact), I'm presented with a blank (white)
help screen (HelpPane.exe), a typical IE download progessreport, and on
top of it all the very helpful error:

"Kan / van help niet downloaden

Internet Explorer kan deze website niet openen. De gevraagde website is
niet beschikbaar of kan niet worden geopend. Probeer later opnieuw."

I'll translate this, but it probably won't match the English text:

"Can't download / from [/of] help

Internet Explorer can't open this website. De requested website is
unavailible or can't be opened. Try again later."

I use Opera myself, but I made IE the default browser again and this still
happens.

What's up?
 

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