windows fonts corrupted

[Gordon Abbot]

An in-law called (long distance) and said her windows fonts were
unreadable and looked like they had been replaced with gibberish. It
recently happened. She called Dell for help and talked with a nice
Indian gentleman who attempted to fix it but was unsuccessful.

I am still a win98se user so could not help much.

Obviously her windows display font has been corrupted. Icons are fine.
The fonts also display incorrectly in safe mode. Computer boots fine and
everything is in its place.

She has the winxp installation disk but I am not sure if winxp has a
repair mode that you can use instead of a complete reinstall. The
techrep said if she used the disk it would format the drive and she
would lose all her files. That did not sound correct but did sound like
the standard techrep reply (format the drive and re-install), but as I
said, I am a win98se user.

Any ideas greatly appreciated.

GA

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

If this is a relatively recent issue, you might try using System Restore to
take you back to a time when this worked properly. Start\All
Programs\Accessories\System Tools\System Restore. If that doesn't resolve
it, try the information below.


The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:



Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.



Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.



Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.



Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.



The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

 

[dcdon]

Suggests an infection...

Does she have an up to date AVP. a firewall and anti-spyware?
Can try running to an earlier "system restore point"
But if she has an infection, that probably won't cure it
If a name brand type computer a System Recovery will probably work with out losing data and important setups and things like "address book" etc.

don
An in-law called (long distance) and said her windows fonts were
unreadable and looked like they had been replaced with gibberish. It
recently happened. She called Dell for help and talked with a nice
Indian gentleman who attempted to fix it but was unsuccessful.

I am still a win98se user so could not help much.

Obviously her windows display font has been corrupted. Icons are fine.
The fonts also display incorrectly in safe mode. Computer boots fine and
everything is in its place.

She has the winxp installation disk but I am not sure if winxp has a
repair mode that you can use instead of a complete reinstall. The
techrep said if she used the disk it would format the drive and she
would lose all her files. That did not sound correct but did sound like
the standard techrep reply (format the drive and re-install), but as I
said, I am a win98se user.

Any ideas greatly appreciated.

GA