Windows Explorer

S

Stephen Doyle

Somewhere along the line I have managed to corrupt Windows Explorer. It
closes and goes to the white Windows 2000 screen but only when I click on
..mp3, .mpg files.
I run spybot, spywareblaster, ewido, adware plus, superantispyware and
nod32, so am pretty siure it is not anything malicious.
Any help gratefully received

Cheers
Stephen.
 
D

Dave Patrick

I don't know what the "white Windows 2000 screen" is but these articles may
help.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;[LN];292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;[LN];306952

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Somewhere along the line I have managed to corrupt Windows Explorer. It
| closes and goes to the white Windows 2000 screen but only when I click on
| .mp3, .mpg files.
| I run spybot, spywareblaster, ewido, adware plus, superantispyware and
| nod32, so am pretty siure it is not anything malicious.
| Any help gratefully received
|
| Cheers
| Stephen.
|
|
 
S

Stephen Doyle

Dave Patrick said:
I don't know what the "white Windows 2000 screen" is but these articles may
help.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;[LN];292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?scid=kb;[LN];306952

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/...CF-8850-4531-B52B-BF28B324C662&displaylang=en

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Somewhere along the line I have managed to corrupt Windows Explorer. It
| closes and goes to the white Windows 2000 screen but only when I click on
| .mp3, .mpg files.
| I run spybot, spywareblaster, ewido, adware plus, superantispyware and
| nod32, so am pretty siure it is not anything malicious.
| Any help gratefully received
|
| Cheers
| Stephen.
|
|
Click to expand...
The white screen refers to the screen where you are asked to restore your
active desktop.
Cheers
Stephen
 
D

Dave Patrick

What happens if you logon as a new user? (create a new account in 'User and
Passwords').

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| The white screen refers to the screen where you are asked to restore your
| active desktop.
| Cheers
| Stephen
 
D

Dave Patrick

Can you be more specific? We have no idea what "still get thrown out" means.
If this involves any error messages then post them verbatim.

Also check Event Viewer for errors. When you view the logged events in Event
Viewer (double-click them in the right-hand pane) in the upper right corner,
third button down is a copy to clipboard, then you can paste in the body of
a reply message.

Please do so for each of the different System Log events (that are a Type:
'Error' or 'Warning') since last boot so we can see all of the event detail.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Tried that, still get thrown out.
|
| Cheers
| Stephen
 
S

Stephen Doyle

Sorry about my lack of technical knowhow. When I say get thrown out, either
windows explorer just closes, or I get to the Restore your active desktop
screen.

The event log says
The shell stopped unexpectedly and Explorer.exe was restarted.

HTH

Cheers

Stephen
 
D

Dave Patrick

This tool may help.

http://www.nirsoft.net/utils/shexview.html

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Sorry about my lack of technical knowhow. When I say get thrown out,
either
| windows explorer just closes, or I get to the Restore your active desktop
| screen.
|
| The event log says
| The shell stopped unexpectedly and Explorer.exe was restarted.
|
| HTH
|
| Cheers
|
| Stephen
 
D

Dave Patrick

You might try the in-place upgrade. Something that got installed doesn't
play well with the shell.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave,
| Tried that, no use I'm afraid.
| Cheers
| Stephen
 
D

Dave Patrick

Take a look at my first reply.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Sorry for my ignorance, whats the in-place upgrade?
| Cheers
| Stephen
 
D

Dave Patrick

Yea, I was afraid of that. Looks like you're probably looking at a clean
install.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi Dave,
|
| Just ran that in place upgrade using a newly created emergency repair
| floppy.
|
| Still got the same problem.
|
| Cheers
| Stephen
 
D

Dave Patrick

Sorry for the outcome.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Bugger!
| Thanks for your help.
| Cheers
| Stephen
 

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