Windows Explorer freezes when attempting to open folders

[Guest]

In the past 24 hours, files on the computer cannot be accessed using Windows
Explorer, or any Microsoft Application. Save As freezes and does not work.

Latest versions of McAfee has been installed and run, but no virus is
detected. Any suggestions would be greatly appreciated.

 

[TaurArian [MS-MVP]]

May be relevant -

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default.aspx/kb/918165

Vulnerability in Windows Explorer Could Allow Remote Code Execution (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx
For those who have Hewlett Packard's Share to Web Software, there are two
registry patches to choose from (run either one or the other) not both (NB both
patches do the same thing):

Ottmar Freudenberger's is available at:-
http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip
(Note this is a Zip file and will need to be extracted. It contains a REG file
which needs to be imported into the registry)

and Kelly's patch is available at:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line #383 - this is a vbs file and instructions on how to use such files are at
the top of the page.

If you hare not using "Share to Web Software" then consider the following:

Are you using a Nvidia video card? Check for updated drivers.
http://www.nvidia.com/content/drivers/drivers.asp

Do you have Kerio Personal Firewall, if so make sure you read the article
carefully: http://support.microsoft.com/default.aspx/kb/918165

For additional information regarding this issue, have a look at the posting on
Aumha.net by Maurice N, MVP Windows - Shell / User
"Problems in Windows Explorer/ Windows shell due to 908531"
http://aumha.net/viewtopic.php?t=19125

If you uninstall the update make sure you read the section titled "Workaround
for Windows shell vulnerability" under Vulnerability Details:
http://www.microsoft.com/technet/security/Bulletin/MS06-015.mspx

Also you'll need to check Automatic Updates and make sure that the update isn't
automatically downloaded - Configure Automatic Updating in Windows XP - 306525
http://support.microsoft.com/kb/306525


--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527


| In the past 24 hours, files on the computer cannot be accessed using Windows
| Explorer, or any Microsoft Application. Save As freezes and does not work.
|
| Latest versions of McAfee has been installed and run, but no virus is
| detected. Any suggestions would be greatly appreciated.

 

[Guest]

This is a question, but the Question page will not open. My problems, which
I believe started after I downloaded a Windows Update a few days ago, are
that (a) I can't save attached files from e-mails (other than by copy/paste,
i.e., "save as" doesn't work) - also I can't attch files to a new e-mail (b)
I can't open a second Word doc. when one is already open; and (c) I can't
send documents (to a flash drive etc.) by right-clicking on the document
icon. There may be other problems I haven't yet documented.

Any suggestions?

Thanks.

 

[Guest]

The kelly fix worked for us.

 

[Guest]

Thanks, but I would have to find a professional before messing with the
registry!