Windows Explorer error

[Guest]

Every time I open a folder on my desktop, then attempt to open anything in
that folder, my system pauses then I get the "An error has occured in Windows
Explorer and Windows Explorer has to close." (or something to that effect).

I have no idea what's causing this problem.

I've run a virus scan, run a spyware check, defragged...
What else can I do to fix this extremely frustrating problem???

 

[Guest]

Just to clarify, the message I get is "Windows Explorer has encountered an
error and needs to close."
This happens *every* time I open a folder on the desktop then try to
navigate among the files/folders within it.
The problem just started happening about a week ago.

Any ideas? Help please!!!

 

[Ramesh, MS-MVP]

Click Start, Run and type eventvwr.msc
Select Application entry in the left pane
In the right-pane, look for the Error entry denoted by a Red X

Sort by date and track-down the entry based on what time the error exactly
occurred. Locate and double-click the entry and you'll see more information
in the resulting dialog. Click the copy button at the top and copy the whole
event and paste it to a Notepad document and save it. Post the information
here.

 

[Guest]

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 01/09/2005
Time: 10:21:13 PM
User: N/A
Computer: HEATHER
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6e 74 64 6c 6c in ntdll
0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
0040: 2e 32 36 30 30 2e 32 31 .2600.21
0048: 38 30 20 61 74 20 6f 66 80 at of
0050: 66 73 65 74 20 30 30 30 fset 000
0058: 31 38 66 65 61 0d 0a 18fea..

 

[Ramesh, MS-MVP]

See if this helps:

Can't access Windows Explorer, Control Panel et al.
http://aumha.net/viewtopic.php?p=80536

 

[Guest]

Bingo!
A little surfing from that site you referred me to, and I found the answer I
needed!
Apparently all I had to do was go into my Internet Properties and disable
third party browswer extensions. Not being entirely computer savvy, I'm not
really sure how this solved the particular problem I was having, but the
point is that I can now get into my files and folders and with twice the
speed I was able to open them before all this started.
Thanks for the helpful advice! : )

Heather

 

[Ramesh, MS-MVP]

Any possilble link between these multiple objects and the problems I was
I can't say that for sure. But, it's usually the BHOs that cause the crash
in explorer and IE environment. Perhaps some more trial-error testing might
reveal the culprit.

 

[Guest]

Well, a little more trial & error and it appears this is the culprit of my
Windows Explorer crashes:

CNisExtBho Class
BHO
{9ECB9560-04F9-4BBC-943D-298DDF1699E1}
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
Disabled
All Users

Looks like it's something to do with the Ad Blocking function in my Norton
Internet Security... that's the only Symantec program I'm running at the
moment... will try disabling the AdBlocking feature and re-enabling the BHO
and see what happens...
Heather

 

[Ramesh, MS-MVP]

Glad you identified the culprit. Good luck and let us know how it goes.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org

Well, a little more trial & error and it appears this is the culprit of my
Windows Explorer crashes:

CNisExtBho Class
BHO
{9ECB9560-04F9-4BBC-943D-298DDF1699E1}
C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
Disabled
All Users

Looks like it's something to do with the Ad Blocking function in my Norton
Internet Security... that's the only Symantec program I'm running at the
moment... will try disabling the AdBlocking feature and re-enabling the
BHO
and see what happens...
Heather

 

[Guest]

I would like to make windows explore as "google" home page but I get "MSN"
Instead how do I change it? thank you
--
Stay Happy

Glad you identified the culprit. Good luck and let us know how it goes.

 

[Rock]

I would like to make windows explore as "google" home page but I get "MSN"
Instead how do I change it? thank you

<snip>

Your post doesn't seem to have anything to do with the thread you replied
to, nor does it seem to have anything to do with Windows Explorer. Please
create a new post with your issue, don't post a new thread as a reply to
someone else's thread.

 

[Guest]

FYI

Are you using NAV or SAV?

I just got the following from symantec chat line regarding this same issue
that we are having on 6 machines.

Our error various between both explorer and iexplorer must close.

read this from our chat tech session at symantec:

Hemantha(Fri Sep 14 00:42:16 EDT 2007)>

yes, this is a problem that we have seen recently. There is a DLL file of
Norton associated with the Internet Explorer settings, this causes the error
and the Internet Explorer crashes and closes.


Hemantha(Fri Sep 14 00:47:02 EDT 2007)>

Yes, that problem can be resolved by 1 ,By disabling or Unchecking the
Norton Product protection under the Miscellanous option 2,Closing all the
Internet Explorer windows, 3, search for hidden files and folder for nppw.dll
files and remove them, 4 , Run LiveUpdate and 5, Restart the computer the
issue would be fixed.


Best regards,
Ben