Windows Explorer Crashing with ntdll.dll error

[Ken]

I see numerous postings very close to the problem I am
having. I have not see too many solutions. Nothing has
worked for me.
I am running windows XP home SP2.
This problem started before I installed SP2.
I was hoping SP2 would fix it. No Luck.
The problem is that windows explorer is crashing almost
every time I sneeze.
Using Explorer to view items on my disk. If I right click
on an item, Explorer can crash.
Sometimes it is random. When it crashes. Must it occurs
90% of the time.
I can not get through the operation cutting and pasting
files between directories.
Any help would be appreciated.
The error text is
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00017a8c

 

[Rock]

I see numerous postings very close to the problem I am
having. I have not see too many solutions. Nothing has
worked for me.
I am running windows XP home SP2.
This problem started before I installed SP2.
I was hoping SP2 would fix it. No Luck.
The problem is that windows explorer is crashing almost
every time I sneeze.
Using Explorer to view items on my disk. If I right click
on an item, Explorer can crash.
Sometimes it is random. When it crashes. Must it occurs
90% of the time.
I can not get through the operation cutting and pasting
files between directories.
Any help would be appreciated.
The error text is
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00017a8c

Sorry to say this Ken but upgrading the OS is almost never advisable
when the system is having problems unless you know for sure that the
upgrade is designed to fix that problem. You needed to make sure your
system was running well before installing SP2.

As to your problem check out the posts in here about right click context
menu handlers. If one of those is problematic that can cause explorer
to crash on right clicking, but it sounds like you have several problems.

Spysweeper and DivX 5.2 are known to cause right click issues.

Good luck.

 

[Don Taylor]

I see numerous postings very close to the problem I am having. I
have not see too many solutions. Nothing has worked for me. I am
running windows XP home SP2. This problem started before I installed
SP2. I was hoping SP2 would fix it. No Luck. The problem is that
windows explorer is crashing almost every time I sneeze. Using
Explorer to view items on my disk. If I right click on an item,
Explorer can crash. Sometimes it is random. When it crashes. Must
it occurs 90% of the time. I can not get through the operation
cutting and pasting files between directories. Any help would be
appreciated. The error text is
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00017a8c

Try some of these and report which works and which don't:
thanks

But, some find it will work when you boot in safe mode.

And, some find it will work when you create a new user and switch
to that user to try it.

Some claim it is all spyware and viruses but I haven't seen any
posting that confirmed this for the Windows Explorer problem.
I carefully and repeatedly checked, no viruses or spyware and my
windows explorer locks up every time. But it is cheap to check.

Some claim it is Divx or Spy Sweeper installed that is responsible
for this but others have it, don't have those and some seem to have
those and have no problem. I don't and it locks up.

Some claim it is "ShellExtensions", little accessory gadgets that
sort of script extra cute features. The advice for that is to
install free ShellExView and to try (carefully) disabling these
features one at a time, if turning one off doesn't do anything then
turn it back on and try again. I did that with all 75 at once and
it made no difference at all. One person sent me mail saying that
disabling one extension he had did appear to fix his problem.

I hope this helps. If someone tells you to try something and it
doesn't help then please make a posting so we can start accumulating
what suggestions don't do any good.