Windows Defender Reboots

[Paul]

Since installing Windows Defender I have noticed that in the morning my
system my system had restarted. At first I thought it might be some updates
being applied to the system, but in the morning I would see that the system
recovered from a serious error, notably a device driver. Last night I was
there when the scan was scheduled to start and saw the reboot (failure).
There are other maintenance functions that I run at night that aren't being
run at all now. Is there a fix for this?

Paul

 

[Bill Sanderson]

Can you check the system event log and look at the events surrounding the
reboot?

What device driver is involved? Is there an update available for that from
the vendor?

 

[Paul]

This what I get each morning since I installed Windows Defender:

Error type : Windows stop error (A message appears on a blue screen
with error code information)
Solution available? : No (see Next steps)
What does this error mean? : Windows has encountered an error from
which it cannot recover and needs to restart
Cause : Unknown device driver
Computer symptoms : A message appears on a blue screen with error code
information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take : Important: Please continue to send
error reports so analysts at Microsoft can study and try to correct the
problem as quickly as possible


From The System Log:

Error code 1000000a, parameter1 92e0001d, parameter2 000000ff, parameter3
00000001, parameter4 804de6f9.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


From The Help Center that pops up from the system log:


Details
Product: Windows Operating System
Event ID: 1003
Source: System Error
Version: 5.2
Symbolic Name: ER_KRNLCRASH_LOG
Message: Error code %1, parameter1 %2, parameter2 %3,
parameter3 %4, parameter4 %5.

Explanation
A blue screen (Stop error) was reported. The message
contains details about the error. A matching event with Event ID 1001 might
also appear in the event log. This matching event displays information about
the specific error that occurred.


User Action
No user action is required.




I have scans with WD and Adaware (only WD is running in real time
protection.) Nothing comes up.

Paul

 

[Bill Sanderson]

I know that if Windows Defender is the driver in question, the development
team is receiving these crash reports and is very interested in resolving
them.

I think I'd recommend uninstalling Windows Defender and running for some
period of time to see whether that seems to resolve this. Device driver
can, in fact, be a portion of an antivirus or antispyware application.

--

 

[Paul]

Great, I will. Thankyou so much for your help Bill.

Paul

 

[Bill Sanderson]

Good--I'm torn--Microsoft can use those error reports, but a blue-screen
crash means that data is at risk--I can't justify leaving a beta installed
where that risk is so clear-cut.
--

 

[Paul]

Bill,

Removing WD solved the reboot problem.

Paul

 

[Bill Sanderson]

Good--lets hope the data they have from your experience so far helps them
solve it.

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