Windows Defender blocks SnagIt at startup

P

PeteA

Hi all,

Every time I reboot my PC I get a "blocked programs" icon in my icon tray.

Windows Defender is blocking the startup of Snagit.

How can I add SnagIt to my "safe list" to stop this happening

Thanks in advance

PeteA
 
R

Robinb

Double click the icon for WD
click on -Tools
click on Options
Scroll down till you see Advanced Options
You will see a box and above it will say:
Do not scan these files or locations
Click on the "Browse" button and find the file where the Snagit exe is and
say OK
Make sure you scroll all the way down and click on "Save" or it will not
save it.

Now it should ignore this file in scanning and everything else

also

The next time Windows Defender alerts you about this software, on the Action
menu in the Alert dialog box, click Always Allow.

robin
 
H

hooroy

Robinb said:
Double click the icon for WD
click on -Tools
click on Options
Scroll down till you see Advanced Options
You will see a box and above it will say:
Do not scan these files or locations
Click on the "Browse" button and find the file where the Snagit exe is and
say OK
Make sure you scroll all the way down and click on "Save" or it will not
save it.

Now it should ignore this file in scanning and everything else

also

The next time Windows Defender alerts you about this software, on the Action
menu in the Alert dialog box, click Always Allow.

robin
I have the same problem as PeteA. I tried both approaches suggested by
Robin. Maybe my Defender isn't up to date (I have ver. 1.1.1505 which MS says
is current) because I'm not given any "Always allow" choice anywhere. When I
click the blocked-program message that appears at startup, I'm given an
option to run the offensive program, but running it doesn't make it "allowed"
for the next startup. Also, Tools > Allowed items (not Tools > Options) on
the main Defender page shows a listbox for Allowed Items, but I can't figure
out how to add my program to that box. Adding my program to the box at Tools
Options > Advanced options (and clicking Save) as suggested by Robin
doesn't add the program to the Allowed items list in Tools > Allowed items.
So I'm still at Square One. Any help would be appreciated.
--hooroy
 
B

Bill Sanderson

This feature seems to confuse many people.

Essentially, only Microsoft can "disallow" a program. Such a program will
be flagged for user action. If you choose to "allow" such a program to
remain on your system, it will appear in that "allowed" programs box. A
good example of this, if you want to test how it works is VNC. Download and
install a current VNC version and see how this works--I think just pulling
in the Viewer is probably enough.

However, all that is really an aside. The issue you are seeing, I believe,
is not a Windows Defender feature, but a security feature of Vista. Am I
correct that you are running Vista?

http://vistasupport.mvps.org/run_blocked_startup_programs.htm

Read the above link, and, in particular, the NOTE paragraph at the end, and
the link to a different article at the very end. I've not tried this
method, but it looks like it should work to me. As is mentioned, some
programs re-schedule themselves in startup daily. For such a program,
you'll need to turn off the run at startup option in the program and leave
the task that you've created set to run at startup--that should achieve the
result you are looking for.
 
H

hooroy

Thanks, Bill. The link and note were interesting. Unfortunately, however,
they don't solve my problem because the program that is being blocked is not
a normal type start-up program that can be turned off via msconfig or
regedit. It's actually MS's own msconfig that Vista (I'm running Home
Premium) doesn't trust! As you know, each time msconfig is used to, say,
uncheck an app that runs on startup, it sets a flag so that on the next
reboot, it starts itself in order to show its infamous nag message. Thus,
it's msconfig itself that is being blocked on the reboot. And there are other
programs, typically installation and update programs, that reload themselves
on a reboot to finish their work, and if MS doesn't trust them, they also
wiil generate the blocking message. It would be nice for MS to give us a
"white list" capability (as the misleading blocking message says), but they
apparently think we're incapable of handling that.
--hooroy


:

This feature seems to confuse many people.

Essentially, only Microsoft can "disallow" a program. Such a program will
be flagged for user action. If you choose to "allow" such a program to
remain on your system, it will appear in that "allowed" programs box. A good
example of this, if you want to test how it works is VNC. Download and
install a current VNC version and see how this works--I think just pulling in
the Viewer is probably enough.

However, all that is really an aside. The issue you are seeing, I believe,
is not a Windows Defender feature, but a security feature of Vista. Am I
correct that you are running Vista?

http://vistasupport.mvps.org/run_blocked_startup_programs.htm

Read the above link, and, in particular, the NOTE paragraph at the end, and
the link to a different article at the very end. I've not tried this method,
but it looks like it should work to me. As is mentioned, some programs
re-schedule themselves in startup daily. For such a program, you'll need to
turn off the run at startup option in the program and leave the task that
you've created set to run at startup--that should achieve the result you are
looking for.


:
Double click the icon for WD
click on -Tools
click on Options
Scroll down till you see Advanced Options
You will see a box and above it will say:
Do not scan these files or locations
Click on the "Browse" button and find the file where the Snagit exe is
and
say OK
Make sure you scroll all the way down and click on "Save" or it will not
save it.

Now it should ignore this file in scanning and everything else

also

The next time Windows Defender alerts you about this software, on the Action
menu in the Alert dialog box, click Always Allow.

robinI have the same problem as PeteA. I tried both approaches suggested by
Robin. Maybe my Defender isn't up to date (I have ver. 1.1.1505 which MS says
is current) because I'm not given any "Always allow" choice anywhere. When I
click the blocked-program message that appears at startup, I'm given an
option to run the offensive program, but running it doesn't make it "allowed"
for the next startup. Also, Tools > Allowed items (not Tools > Options) on
the main Defender page shows a listbox for Allowed Items, but I can't figure
out how to add my program to that box. Adding my program to the box at Tools>
Options > Advanced options (and clicking Save) as suggested by Robin doesn't
add the program to the Allowed items list in Tools > Allowed items. So I'm
still at Square One. Any help would be appreciated.
--hooroy
 
C

c-squared

Bill Sanderson said:
This feature seems to confuse many people.

Essentially, only Microsoft can "disallow" a program. Such a program will
be flagged for user action. If you choose to "allow" such a program to
remain on your system, it will appear in that "allowed" programs box. A
good example of this, if you want to test how it works is VNC. Download
and install a current VNC version and see how this works--I think just
pulling in the Viewer is probably enough.

However, all that is really an aside. The issue you are seeing, I
believe, is not a Windows Defender feature, but a security feature of
Vista. Am I correct that you are running Vista?

I've come across this thread since I have the same problem as "hooroy"
BUT
I am NOT on Vista, I am on Win XP SP2.[/QUOTE]
 
B

Bill Sanderson

It would really help visibility if you could start a new thread for your
question. Is your issue also with SnagIt?

My recollection is that there are some situations in which this issue cannot
be solved without turning off some Windows Defender malware checkpoints.
Some applications reschedule themselves on each startup, and that
re-scheduled app is recognized as new each time.
 

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