Dan said:
Hi everybody,
I have a problem and I need some advice.
In the middle of work, an erro windows pops up with an error that says
the computer is shutting down in 60 seconds and doesnt give me the
chance to do anything.
On the event viewer this error shows up after the restart:
A critical system process, C:\WINDOWS\system32\lsass.exe, failed with
status code c0000005. The machine must now be restarted.
Any idea what is this?
Help is greatly appreciated!!
Dan
Please always state your operating system version, the Latest Updates
installed like SP1,SP2 , the Anti-virus and other applications may installed
on the windows operating system. Also when this happened, a few days, today
or long time you can't remember..etc?.
Read the info here and if make sense and apply to your issue, proceed with
correct steps if it applied?.
Security Update for Windows XP (KB835732
http://www.microsoft.com/downloads/...9E-DA3F-43B9-A4F1-AF243B6168F3&displaylang=en
If you have a different XP version or other version go here:
http://www.microsoft.com/technet/security/bulletin/MS04-011.mspx
Go through these Cleaning steps:
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the Non/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (off-line scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine (off-line scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
Secunia Software Inspector
http://secunia.com/software_inspector/
Does the above help?.
Let us know your progress.
nass
