Windows cannot print due to a problem with the current printer set



Hi All,

I am running Windows XP x64 SP2. I cannot print from any Microsoft Office
2007 product or Corel Draw 13. I can print from NotePad and I can print a
test page. I have an HP3800n installed. The printer has the latest firmware
and I have installed and reinstalled the latest drivers for this printer. I
can print everything fine from other computers, just not this one.

It appears that the test page process and Notepad use different methods to
send to the printer as that works.

Microsoft Office will not print anything to any printer. I get the same
error for all printing devices. I have changed the default printer from one
to another and back again. No such luck.

I can click Icon-Print from Word 2007 and see the printer information.
However I cannot click on the properties icon - I get the above error
message. Same in Control Panel-Printers&Faxes. If I right-click on this
printer and select Printing Preferences, I get a Function address 0x61d2c55
protection fault error.

Short of completely reinstalling Windows XP, I am not sure what to do next.




Alan Morris [MSFT]

this is an issue with the HP driver modules

I've seen this when there is registry information created by one version of
the driver that is not removed when deleting the driver unless you use a the
driver uninstall utility that removes the items that are not registered with
the spooler process.

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:

This posting is provided "AS IS" with no warranties, and confers no rights.


"Seems like you're addressing my question/post from 4/19/08, titled "Test
Page Failed to Print". I truly believe my problem is a result of an
accumulation of HP Drivers over the years. I started with an HP Photosmart
C1350. That worked well, then I installed an HP Photosmart All-In-One C6180.
That's when all 4ell broke loose. I think my problem could have been solved
early on, but HP didn't pay attention to my note that I wanted my original
drivers removed. I now have like 5 drivers (some from my XP setup disks from
MSFT) installed on my system. HP won't tell me how to go back to my non HP
days. They abandoned me telling me this was an MS issue.

Can you advise me how to clean up my HP mess without having me to go to HP?


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