Windows 2000 Professional (shut down)

[Connie]

Somehow I have acquired a problem when shutting windows
down. I click on shut off and it goes thru the routine,
but my computer does not shut off and there is a flashing
cursor on the desktop. Only way I know to shut the
computer off is by the on/off button on the computer. Can
someone please help me out with this problem?

 

[Daniel Chang [MSFT]]

When it shuts down to a blinking cursor and black screen, your problem is
likely a device driver or device is not responding to the shutdown command.
The usual culprit is the video driver, but it could be any device you've
added or device driver you've updated since the problem started occurring.

--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
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The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: Somehow I have acquired a problem when shutting windows
: down. I click on shut off and it goes thru the routine,
: but my computer does not shut off and there is a flashing
: cursor on the desktop. Only way I know to shut the
: computer off is by the on/off button on the computer. Can
: someone please help me out with this problem?

 

[Guest]

Daniel
Thanks for your reply. How do I check the video driver or any other drivers to see if they are working properly and what do I do about it if they are not
Conni

----- Daniel Chang [MSFT] wrote: ----

When it shuts down to a blinking cursor and black screen, your problem i
likely a device driver or device is not responding to the shutdown command
The usual culprit is the video driver, but it could be any device you'v
added or device driver you've updated since the problem started occurring

--
-
Daniel Chan
Server Setup Tea

Search our Knowledge Base at http://support.microsoft.com/director
Visit the Windows 2000 Homepage a
http://www.microsoft.com/windows2000/default.as
See the Windows NT Homepage at http://www.microsoft.com/ntserver

NOTE: Please reply to the newsgroup and not directly to me. This allow
others to add to and benefit from these threads and also helps to ensure
more timely response. Thank you
This posting is provided "AS IS" without warranty either expressed o
implied, including, but not limited to, the implied warranties o
merchantability or fitness for a particular purpose
The views and opinions expressed in this newsgroup posting are mine and d
not necessarily express or reflect the views and / or opinions of Microsoft


: Somehow I have acquired a problem when shutting window
: down. I click on shut off and it goes thru the routine
: but my computer does not shut off and there is a flashin
: cursor on the desktop. Only way I know to shut th
: computer off is by the on/off button on the computer. Ca
: someone please help me out with this problem