Windows 2000 pro only hangs on re-start

[Paul Myska]

Here's a strange one:

If I 'shut down' Win 2000 pro normally, everything shuts down ok and I can
then boot up normally with no problems.

However, if I shutdown by 'restart', Win 2000 will reboot past the 1st black
starting windows screen and hang on the white Windows Professional Starting
Up screen, approx. 75% along the blue indicator (just before the o/s queries
the floppy drive).

While I can't get past this point in normal mode, I can boot via safe mode.
However, I eventually discovered that the only way of getting it to boot
normally once again is to change the PS/2 keyboard to another make (an old
one).

The perplexing part is if I do a restart while on the replacement keyboard,
I encounter the same problem again and have to revert back to the first
keyboard (a new MS Internet PS/2 keyboard) to boot normally. This process
would just repeat back and forth with both keyboards. The problem did seem
to start around the time I installed my new MS keyboard but I can't be sure.
The drivers seem to be fine.

Anyway, as long as I don't use the restart on shutdown I'm ok but I would
still like to solve the problem. I did a manual emergency repair and it
didn't fix it. I'd like to avoid a reinstallation over the current version
as I'm upgraded up to SP4.

 

[Guest]

what are your bios settings for detecting legacy usb devices set to?

 

[Paul Myska]

the bios for usb legacy support is set to auto

what are your bios settings for detecting legacy usb devices set to?

 

[mark]

What's the 1st boot device in CMOS? If it's the floppy, change it to the HDD
containing the OS.

 

[Guest]

Oh well...then I have nothing really useful to suggest - my only similar
experience happened when 2000 was first released and the OS would hang at
boot (or take a very long time to boot) if I had legacy USB disabled.

There are many stories of keyboards causing boot problems like yours. I
think even in the late 90's keyboards that came with Gateways caused boot
issues when used on non gateway boxes. If it's really bothering you (having
to fully shut down instead of restarting) then here are the things I'd try to
fix it if it were me. Please be aware that some of these steps could leave
your system unbootable and requiring a reinstall - that said none of this
should hurt your system but you never know.

- Go to device manager and uninstall any keyboard(s) listed in the keyboard
section

- Rastart and see if your problem is fixed, if not...

- Update the driver for the keyboard using device manager (if you need more
detailed instructions let me know).

- Go to the command prompt and type sfc /scannow (you will probably be
prompted for the disk so have it on hand).

- *Note this next step can be risky and you need to make sure you have all
your drivers before doing it (microsoft once reccomended this method but now
no longer does). From Device manager expand computer and go to the
properties of what's underneath - then update driver and choose to select the
driver yourself. Then choose standard PC and reboot. Note this will remove
some acpi functionality if it had been used previously. When you log back
into the OS all drivers (basically) will be reinstalled (so this will require
several reboots). This is the solution I feel has the best chance of working
but since it's so drastic I'd save it for last (if you do it at all)

Good luck and I hope this helps,

Nick

 

[Guest]

Is there anyone who suggested to clear the PageFile on shutdown or reboot?