Blue Screen when booting Windows 2000 Pro

[Guest]

My Dell 8100 went into sleep mode (I believe) and after a hard restart-Hold
the power button until it shut down and then restart, it starts rebooting
then provides the following blue screen message:

***STOP: 0x0000001E (0xC0000005,0x8041E32D,0x00000000,0x0000001D)
KMODE_EXCEPTION_NOT_HANDLED

*** Address 8041E32D base at 80400000, DateStamp 45069e6e - ntoskrnl.exe

I have the Dell-provided 2000 Pro SP1 recovery CD and no emergency diskette
because the floppy drive died twice two years ago.

When I boot from the CD, I cannot go to my C drive though it does show up in
the bios screen.

I am really lost. Can anyone help me please?

 

[Dave Patrick]

0x1E One of these articles may help.

http://support.microsoft.com/kb/183169/en-us
http://support.microsoft.com/kb/321771/en-us
http://support.microsoft.com/kb/329850/en-us
http://support.microsoft.com/kb/810558/en-us
http://support.microsoft.com/kb/811014/en-us
http://support.microsoft.com/kb/828804/en-us
http://support.microsoft.com/kb/831264/en-us
http://support.microsoft.com/kb/833993/en-us
http://support.microsoft.com/kb/898114/en-us
http://support.microsoft.com/kb/900345/en-us


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

 

[Frank Booth Snr]

My Dell 8100 went into sleep mode (I believe) and after a hard restart-Hold
the power button until it shut down and then restart, it starts rebooting
then provides the following blue screen message:

***STOP: 0x0000001E (0xC0000005,0x8041E32D,0x00000000,0x0000001D)
KMODE_EXCEPTION_NOT_HANDLED

*** Address 8041E32D base at 80400000, DateStamp 45069e6e - ntoskrnl.exe

I have the Dell-provided 2000 Pro SP1 recovery CD and no emergency diskette
because the floppy drive died twice two years ago.

When I boot from the CD, I cannot go to my C drive though it does show up in
the bios screen.

I am really lost. Can anyone help me please?

At what stage of boot-up do you get the BSOD?

 

[Guest]

Frank Booth Snr,

I did go to the KB articles suggested by Dave Patrick, but they really
provided no answers that I could discover. Many of the Articles clearly had
nothing to do with the error condition that I carefully detailed in my
original request.

In answer to your question, when I attempt to boot the PC, it goes through
the BIOS start screen BIOS Revision A09 then passes through the GoBack Screen
that I have tried to use to go to the earliest-available Go Back condition.
(That was, as of today, about four days ago.) When I reverted to the earlier
day, Go Back reverted all of my drive partitions on the two 60 Gig hard
drives, but it resolved nothing. The good news was that Go Back was able to
"see" all of the Hard Drive partitions, an accomplishment that I have been
unable to achieve in Win 2000.

The PC then loads the Windows screen, indicating loading Windows then starts
the Windows logo screen "starting up". The progress bar goes about 3/4's of
the way across where it has always hesitated, then after a pause brings up
the evil error message.

The personal challenge is, “Now what can I do?†Remembering that my
Recovery CD is the Win 2k Pro SP1 version that came with the computer, I have
attempted to use it to re-set up Windows 2000.

After it runs through the exercise of loading all of its programs into
memory, it brings up the screen listing my two 60 Gig hard drives:

58644 MB Disk 0 at Id 0 on bus 0 on atapi
-- Unknown 58643 MB
57216 MB Disk 0 at Id 1 on bus 0 on atapi
-- Unknown 57216 MB

When I hit the Enter key, the computer responds with the screen:
Windows 2000 Professional Setup
Windows 2000 cannot recognize the partition you selected.
Setup cannot install Windows 2000 on this partition. However, you can go
back to the previous screen, delete the partition, and then select the
resulting unpartitioned space.

Setup will then create a new partition on which you can install Windows 2000.
This really has an ugly look to it because it seems deleting the partition
would require a reload of all my programs and updating everything, not to
mention loss of all emails and contact files.

Can you provide me a relatively painless pathway out of this mess?

 

[Frank Booth Snr]

Frank Booth Snr,

I did go to the KB articles suggested by Dave Patrick, but they really
provided no answers that I could discover. Many of the Articles clearly had
nothing to do with the error condition that I carefully detailed in my
original request.

In answer to your question, when I attempt to boot the PC, it goes through
the BIOS start screen BIOS Revision A09 then passes through the GoBack Screen
that I have tried to use to go to the earliest-available Go Back condition.
(That was, as of today, about four days ago.) When I reverted to the earlier
day, Go Back reverted all of my drive partitions on the two 60 Gig hard
drives, but it resolved nothing. The good news was that Go Back was able to
"see" all of the Hard Drive partitions, an accomplishment that I have been
unable to achieve in Win 2000.

The PC then loads the Windows screen, indicating loading Windows then starts
the Windows logo screen "starting up". The progress bar goes about 3/4's of
the way across where it has always hesitated, then after a pause brings up
the evil error message.

The personal challenge is, “Now what can I do?†Remembering that my
Recovery CD is the Win 2k Pro SP1 version that came with the computer, I have
attempted to use it to re-set up Windows 2000.

After it runs through the exercise of loading all of its programs into
memory, it brings up the screen listing my two 60 Gig hard drives:

58644 MB Disk 0 at Id 0 on bus 0 on atapi
-- Unknown 58643 MB
57216 MB Disk 0 at Id 1 on bus 0 on atapi
-- Unknown 57216 MB

When I hit the Enter key, the computer responds with the screen:
Windows 2000 Professional Setup
Windows 2000 cannot recognize the partition you selected.
Setup cannot install Windows 2000 on this partition. However, you can go
back to the previous screen, delete the partition, and then select the
resulting unpartitioned space.

Setup will then create a new partition on which you can install Windows 2000.
This really has an ugly look to it because it seems deleting the partition
would require a reload of all my programs and updating everything, not to
mention loss of all emails and contact files.

Can you provide me a relatively painless pathway out of this mess?

You did not answer my question. However it doesn't sound like hardware
failure. I don't know what you mean by 'goback screen'. I also have bios
A09 on my Dell 8100, and there ain't no 'goback screen' option when you
exit bios (not on my pc anyway) unless you mean the 'last known good
configuration' option in the safe mode menu, which is something entirely
different but which involves the F8 button. In that case you can only
use this the first time you boot up after a problem, otherwise it's
useless. Have you already tried any of the following?

(a) booting into safe mode?
(b) Did you save important data or personal files (eg music files,
picture files, documents etc) other than email data before the crash
occurred?

If you can achieve (a) then you can easily remedy the situation.

You should never delete an existing partition until you are sure that
nothing further can be done to save the situation. I assume you have not
done this. The description that Win2k installation has of your 2 HDDs
suggests that neither appear to have recognised partitions. That is
serious and would suggest that both disks have become corrupted. This
can easily happen eg by accidentally knocking the PC while it is writing
to disk. That happened to me once. If that has occurred then safe mode
will be impossible but try this first before worrying about re-installation.

 

[Guest]

Frank,

Your question was, “At what stage of boot-up do you get the BSOD?â€

Paragraphs 2 & 3 detailed the boot process followed by my 8100 and indicated
the BSOD popped up after the Windows logo screen and “Windows is startingâ€
displayed on the screen.
..
GoBack is a program that attempts to establish software recovery points to
avoid software glitch problems. GoBack is now owned by Symantec/Norton, but
I believe it was earlier a product of Roxio and Adaptec. I have successfully
relied upon it to avoid reinstalls of operating systems and application
packages, but this time, it is not getting the job done. I was rather
surprised that its earliest GoBack point was only three days earlier and
suspect that that might be the point at which my troubles arose.

While outlining the steps of the boot process to provide you the boot-up
stage at which the BSOD showed up, I mentioned it because GOBack was able to
see the partitions (established using Partition Magic 7.0-also now owned by
Symantec Norton and no longer supported by them). Although GB was able to
see the drives and their partitions, when Windows does attempt its boot, it
cannot recognize the drives.

In answer to your inquiries as to whether or not I’ve tried safe mode boot,
I have, and it did not work and yes, I had saved everything else other than
emails. However, they are located on other partitions on the hard drive that
Windows cannot currently see. I have to hope that this condition is not
hardware-related, but resulted from the current state of the Win 2k software.
The PC had been running more slowly for some time, and I kept trying to
avoid starting over again.

Right now, I am going to buy a new hard drive, set it up with Win 2k and
attempt to transfer all my applications and files to the new drive. Any
suggestions?

 

[Frank Booth Snr]

It's not looking good.

There are still a few things you can try without the need to buy another
hdd, as it's quite likely both of them are physically sound. Even if you
get a new hdd and install win2k you won't be able to read the other hdds
if their partitions are unrecognised. I would not recommend you use
Partition Magic in future to make partitions but stick to Windows in
creating them. It's not the first time I've heard about partitions
getting screwed when PM has been used. I'd venture to say the same thing
about goback. It may be either software that triggered your problem
sometime. A win2k system/recovery disk and a back up of your system
files and registry is all one needs to restore one's system to where it
was if it's a software crash.

What is on your second HDD?

The next stage is to try recovery console. I don't know if this is
supplied on your recovery disk, but it should be there. Start the RD as
though you were doing a re-installation, and follow instructions to
where it gets to the set up screen, then select R. For repair option
screen select C. When you are in RC mode type DIR and see what that
brings (ie can any files be listed). If that fails type chkdsk /r, which
may help fix the problem, but unlikely in this case. You could try using
PM to restore the partitions, but I have no idea whether that would work
as I never use it. Finally there is http://tinyurl.com/3bm8kg which is a
utility for recovering data from corrupt partitions or problem hdds.

Otherwise it's a re-partition, re-format and re-install using Windows,
but you'll lose everything.

 

[Guest]

I have purchased the new drive, but have not yet installed it. It's a
Western Digital 250 GIG (232 after-format) drive.

Your comments regarding Partition Magic-- I have used it for many years (Ver
2.0 and many subsequent Versions) and never had troubles with it. GoBack is
a program I first used in Norton's Works 2003 package and grew to appreciate
on the few occasions in which I had to use it.

You refer to the need for a Win2k recovery disk and backup of the system
files and registry as a recovery tool for a software crash. I must admit I
am unsure how to do that and still get the system to boot up and that I am
one of those get-around-to-it people when it comes to backing things up
probably because I have never had much luck with recovery exercises since my
tape backup days. I always wanted to get the system “just right†before I
attempted a backup and only sporadically performed backups. Somewhere among
my CD’s are at least two Norton Ghost images of my hard drive partitions at
some point in time, but I cannot use those to attempt the recovery until I
get the PC to boot up. Even then, I am unsure of the steps needed to get
back to that out-of-date, but better than nothing state.

You asked about the second hard drive. At this moment, I am unsure if it is
an exact (out of date) copy of the master drive or a Norton Ghost image of
the drive. When I installed it, I intended to use it as a back-up for the
primary drive, but only sporadically went through the exercise.

Much earlier, I tried the recovery console exercise, but because the
partitions/drives are not recognized I could not get chkdsk to even run.

Right now, I have the new drive and will install it in place of the existing
primary drive, install Win2k and app programs, then see what I can recover
from my original drives. If the new drive doesn’t install properly, I will
know that I do have a major hardware failure somewhere in the PC.

 

[Frank Booth Snr]

I have purchased the new drive, but have not yet installed it. It's a
Western Digital 250 GIG (232 after-format) drive.

First rate company for hdds, but I'm not sure what your purpose is for
doing that. If you think that you will then be able to read your other
drives while their partitions are corrupted then I don't believe you can
do that, so you still won't be able to recover your email files.

Your comments regarding Partition Magic-- I have used it for many years (Ver
2.0 and many subsequent Versions) and never had troubles with it. GoBack is
a program I first used in Norton's Works 2003 package and grew to appreciate
on the few occasions in which I had to use it.

If they're that good then why can't they help you out now, particularly
PM which I understand is supposed to be able to repartition an hdd
without data loss? (But then I don't really know much about it)

You refer to the need for a Win2k recovery disk and backup of the system
files and registry as a recovery tool for a software crash. I must admit I
am unsure how to do that and still get the system to boot up and that I am
one of those get-around-to-it people when it comes to backing things up
probably because I have never had much luck with recovery exercises since my
tape backup days. I always wanted to get the system “just right†before I
attempted a backup and only sporadically performed backups. Somewhere among
my CD’s are at least two Norton Ghost images of my hard drive partitions at
some point in time, but I cannot use those to attempt the recovery until I
get the PC to boot up. Even then, I am unsure of the steps needed to get
back to that out-of-date, but better than nothing state.

Problem easily solved with 2 hdds. You install Win2k on both of them so
you always have a drive that's functional if one should crash. All your
data must be regularly backed up to the second drive, together with your
system and registry files using NTBackup (which is in system32 folder).
Then copy any downloaded software/driver files to the second hdd to a
folder called 'downloads' or whatever. Then in your situation you would
simply repartition and format the main hdd. Install basic Win2k. Then
run all the copied downloaded installations of software/drivers (or from
CD), which probably takes the most time. Then restore the NTbacked-up
system and registry files that were done before the crash, and your
system should be back to normal. If you are experienced and organised it
should not take you much more than an hour to hour and a half, which is
nothing really.