Windows 2000 install problem

[ahearst]

Installing 2000 on Dell Precision 330 using Dell Operating
System Reinstallation CD W2K+SP1. The platform is used to
host Avid software.

I'm encountering a problem at prompt which reads "The
file 'NT5INF.CAT' on Windows 2000 professional CD-ROM is
needed. Type path where file is located and then click
OK". In box below GLOBALROOT\DEVICE\CDROM\I386\NT5INF.CAT
is highlighted. I click OK, but nothing happens. Then
when I click CANCEL, I get an error prompt
reading "GLOBALROOT\DEVICE\CDROM\I386\NT5INF.CAT cannot be
found. The error code is 1."

I thought this file was located on the Dell Reinstallation
disc. Am I wrong? What do I have to do to retrieve this
file, load it properly and move on?

Appreciate any and all help as I am a novice at this.

Please break down info as much as you can so I can follow
and not post repeatedly with more questions. Thank you.

 

[Ken Simmons [MSFT]]

Here is some information from a Microsoft Knowledge Base article regarding
this error condition:

SYMPTOMS
========
When you attempt to perform an in-place upgrade on Windows 2000 you may
receive the following message at the start of the graphical user interface
(GUI) Setup:

Please insert the compact disc labeled 'Windows 2000 (version) CD-ROM'
into your CD-ROM Drive <(x>, and then click OK.

When you click OK, you may receive the following message:

The file NT5inf.cat on the 'Windows 2000 <(version)> CD-ROM' is needed.
Type the path where the file is located, and then click OK.

If you press CANCEL, you may receive the following error message:

Fatal Error: An error has been encountered that prevents Setup from
continuing. Setup failed to install the product catalogs. This is a
fatal error. The setup log files should contain more information. Click
OK to view the Setup log file.

CAUSE
=====
This behavior can occur if Adaptec DirectCD (any Windows 2000-compatible
version) software has been run on the computer before you started the
Windows 2000 in-place upgrade.


RESOLUTION
==========

To work around this behavior, rename the Adaptec DirectCD driver, Cdudf.sys:

1. Run Windows 2000 Setup and wait for the following message to be
displayed:
Please insert the compact disc labeled 'Windows 2000 (version) CD-ROM'
into your CD-ROM Drive <(x>, and then click OK.

2. Press SHIFT+F10. The Command Console is displayed. The current path
is %Systemroot%\System32.

3. Type: "cd drivers" (without the quotation marks), and then press
ENTER. The folder should be %Systemroot%\System32\Drivers.

4. Type: "rename cdudf.sys cdudf.old" (without the quotation marks),
and then press ENTER.

5. To close the Command Console, type: "exit" (without the quotation
marks). Then, press RESET to restart the computer.

6. The in-place upgrade restarts and the CD-ROM is accessible to
Windows 2000 Setup.

7. After the in-place upgrade has completed and the computer is
finished restarting, you may receive an error message: "At least one
service failed to start". This error refers to the Cdudf.sys file being
renamed.

8. Open Windows Explorer and locate the %Systemroot%\System32\Drivers
folder. Rename the Cdudf.old file back to Cdudf.sys, and then restart
the computer.

MORE INFORMATION
================

If The CD-ROM still does not function after completing the preceding steps,
refer to the following Microsoft Knowledge Base articles:

KBLink:270008.KB.EN-US: Code 31 Messages Occur After Removing Adaptec
Easy CD Creator 4.02c in Windows 2000

KBLink:228852.KB.EN-US: Access to CD-ROM Lost When GUI-Mode Setup Starts
The third-party products that are discussed in this article are manufactured
by companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.

Regards,

Ken Simmons

Microsoft Technical Support for Platforms and Business Applications

 

[Guest]

Ken,

Followed the instructions. Still can't get CD to
function. Also tried Adaptec/Roxio's site. Any other
suggestions welcome.

Thanks, and appreciate your help.

Tony Hearst