Windows 2000 automatically rebooots...question regarding Windows services

[toddcanada]

I have a question regarding Windows 2000 services (I am running SP4)
that I was hoping someone could answer for me.

I recently installed OpenOffice on an old computer, not realizing the
program requires more RAM than what I have available in my machine.

After the install I was prompted to reboot the computer. The computer
rebooted but as soon as it got past the White Windows 2000 logo screen
the computer automatically rebooted again. I have tried to shut down
the computer, restart, etc. but always it automatically reboots at the
same spot before Windows 2000 fully loads.

I have also tried booting into Safe Mode but that hasn't helped. I
think the problem may be related to the below issue that Microsoft
outlines.

http://support.microsoft.com/kb/244905/EN-US/

Microsoft says to go into the Recovery Console and stop the service
that is causing the problem. I can get to the Recovery Console fine
but am not sure which service to stop, there seem to be a lot of them.

Do you have any ideas as to which service I should try stopping so that
I can boot into Windows and then uninstall OpenOffice?

Thanks in advance for the help!

 

[Dave Patrick]

You might look around here.

http://support.openoffice.org/index.html


I doubt the application installs any services. From a parallel install, run
regedt32.exe, then from the Local Machine Hive, choose Registry|Load Hive,
then navigate
to the
%systemroot%\system32\config
directory on the other install, and find the system file, then Open, in the
Key Name box give it some temp name, then under tempname, navigate to
HKEY_LOCAL_MACHINE\SYSTEM\Select
and look in the Reg_Dword value of "Current", this is the current
controlset, then navigate to
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00x\Control\CrashControl
Where x = the value of "Current" (found above) and set the values as follows

"AutoReboot"=dword:00000000
"CrashDumpEnabled"=dword:00000001
"LogEvent"=dword:00000001
"Overwrite"=dword:00000001
Then navigate back up to "tempname" and choose Unload Hive, and boot your
original install, Autoreboot is now turned off so you should be able to read
the stop error.

Bug Check Codes
http://msdn.microsoft.com/library/d..._f55acfed-3296-4e84-8885-c3162fd0ddbf.xml.asp

If nothing else you can at least recover your data from the parallel install
prior to rebuilding the operating system.

This article may also help you.

http://support.microsoft.com/default.aspx?scid=kb;en-us;266465





--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

|I have a question regarding Windows 2000 services (I am running SP4)
| that I was hoping someone could answer for me.
|
| I recently installed OpenOffice on an old computer, not realizing the
| program requires more RAM than what I have available in my machine.
|
| After the install I was prompted to reboot the computer. The computer
| rebooted but as soon as it got past the White Windows 2000 logo screen
| the computer automatically rebooted again. I have tried to shut down
| the computer, restart, etc. but always it automatically reboots at the
| same spot before Windows 2000 fully loads.
|
| I have also tried booting into Safe Mode but that hasn't helped. I
| think the problem may be related to the below issue that Microsoft
| outlines.
|
| http://support.microsoft.com/kb/244905/EN-US/
|
| Microsoft says to go into the Recovery Console and stop the service
| that is causing the problem. I can get to the Recovery Console fine
| but am not sure which service to stop, there seem to be a lot of them.
|
| Do you have any ideas as to which service I should try stopping so that
| I can boot into Windows and then uninstall OpenOffice?
|
| Thanks in advance for the help!
|