Window mail will not start used by another program

[Becky]

I get the error:

Windows Mail could not be started. The application was unable open the
Windows Mail message store. Your Windows Mail mailbox data is currently
being used by another program, such as a virus scanner. Close the program or
wait for it to complete its operation, then open Windows Mail again.

Oddly enough my mail is now being received on another computer in our
network, but my account doesn't show up in their account list. Very strange!

Help!!

 

[Gary VanderMolen]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

 

[Becky]

Norton...

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

 

[Gary VanderMolen]

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. Do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail