Win32k.sys

[Yuji Naito]

When I restarted my computer today, I could not go to my
desktop. Instead, the screen came with a blue background
with white letters, and the following message was written.

Here`s the message:

A problem has been detected and windows has been
shut down to prevent damage to your computer.
An attempt was made to write to read only memory.
If this is the first time you`ve seen this stop
error screen, restart your computer. If the screen appears
again, follow these steps.

Check to make sure any new hardware or software is
properly installed. If this is a new installation, ask
your hardware or software manufaturer for any windows
updates you might need.
If problem continue, disable or remove any newly
installed hardware or software. Disable BIOS memory
options such as caching or shadowing.
If you need to use safe mode to remove or disable
components, restart your computer, press F8 to select
Advanced Startup options and then select safe mode.

Technical information
***STOP:0x000000BE(0xBF965F90, 0xF917FC68, 0x000000C)

***Win32k.sys - Address BF965F90 base at BF800000,
DateStamp 3ec91421

Beginning dump of physical memory
Physical memory dump complete
Contact your system administrator or technical support
group for further assistance.



I tried to use the safe mode, but the computer still did
not start and came out with the same message written
above. What is the solution to this? Thank you.

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Assuming you have an actual XP CD as opposed to a recovery CD, try a Repair
install as follows:
NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP will allow you to perform the above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.