win2k bug errors

  • Thread starter Thread starter Arcelious Elliott
  • Start date Start date
A

Arcelious Elliott

One of my customer's is receiving the below message about
once a week. Any ideas?
The computer has rebooted from a bugcheck. The bugcheck
was: 0x000000d1 (0x00000004, 0x00000002, 0x00000000,
0xbe9a5987). Microsoft Windows 2000 [v15.2195]. A dump was
saved in: C:\WINNT\Minidump\Mini052604-01.dmp.
 
STOP 0X000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL (similar to 0xA)

Occurs when the system attempts to access pageable memory at a process IRQL
that is too high

Fourth paramemter is most important- address that referenced
memory



Usually caused by:

buggy device driver/drivers that have used improper addresses

services from backup utilities or virus scanners



Set the server to produce a Kernel dump (system properties/adavanced
tab/startup and recovery). I would highly discourage you from posting your
dump file in a public forum, so unfortunately I will not be able to analyze
your file.



However these article may help you get through it on your own.



Q148658 - How to Load Windows NT MEMORY.DMP File Using I386KD.EXE
Q148659 - How to Set Up Windows NT Debug Symbols
Q148660 - How to Verify Windows NT Debug Symbols
Q148661 - Kernel Debugger: Viewing the Stack Trace and Trap Frame
Q103059 - Descriptions of Bug Codes for Windows NT
Q184826 - Symbol Checksum Error Reported When Kernel Debugging



Best regards and good luck!
--
Mark R. Wilson, MCSA/MCSE i-Net+/Security+
Enterprise Platform Support
Server Setup


This posting is provided "AS IS" with no warranties, and confers no rights.
 
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