Win2000 Service Pack 4 Setup error

[David Fosnight]

When updating my Windows 2000 pro system with
the "Windows 2000 Service Pack 4 Express Install for end
users" I get the following:

sp4iis.exe - Application Error
"The instruction at "0x01001ee7" referenced memory
at "0x00000000". The memory could not be read."

This happens at the very end of the update. What do I
need to do so that I can apply this update?

 

[Daniel Chang [MSFT]]

Does this happen with the network (full) installer as well?

--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.

 

[David Fosnight]

Daniel,
I'm not sure what you are asking. I was running the
update from the Windows update site.

 

[Guest]

Daniel,
How can I remove my original posting with my email
address? I am being bombarded with emails that look like
they are coming from Microsoft and they have viruses in
the attachments. Please HELP!

 

[Daniel Chang [MSFT]]

http://www.microsoft.com/downloads/...f1-749f-49f4-8010-297bd6ca33a0&DisplayLang=en

This will download the whole SP4 installer. Also, check the
WindowsUpdate.LOG and the SVCPack.LOG file (should be in your windows
directory). Open them up and post the last few lines ... that will help
troubleshoot.

--
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.

 

[David Fosnight]

Daniel,
Here are the lines from svcpack.log file

Starting process: C:\WINNT\system32\sp4iis.exe -l
***

Return Code = 3221225477
***

DoInstallation:RunInfProcesses for ProcessesToRun Failed
***

Service Pack 4 Setup encountered an error: An error in
updating your system has occurred.
***

Failed Deleting C:\WINNT\system32\msiinst.tmp 2
***

VerifySize: Unable to verify size: Source = NULL:
c:\winnt\oem26.cat

***

An error in updating your system has occurred.

Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work correctly.
***

Message displayed to the user: An error in updating your
system has occurred.

Select 'OK' to undo the changes that have been made, or
select 'Cancel' to quit. If you select 'Cancel', your
system will be left in a partially updated state and may
not work corr
***

User Input: OK
***

 

[Daniel Chang [MSFT]]

Try cancelling the message (Message, Cancel). If it's greyed out, your
program wasn't able to detect that you wrote the message. And yeah, once
it's out there, it's out there.

 

[Daniel Chang [MSFT]]

I'm not certain what's causing this problem. I suspect that there's a
problem with your IIS. Is this your web server?

--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.


: Daniel,
: Here are the lines from svcpack.log file
:
: Starting process: C:\WINNT\system32\sp4iis.exe -l
: ***
:
: Return Code = 3221225477
: ***
:
: DoInstallation:RunInfProcesses for ProcessesToRun Failed
: ***
:
: Service Pack 4 Setup encountered an error: An error in
: updating your system has occurred.
: ***
:
: Failed Deleting C:\WINNT\system32\msiinst.tmp 2
: ***
:
: VerifySize: Unable to verify size: Source = NULL:
: c:\winnt\oem26.cat
:
: ***
:
: An error in updating your system has occurred.
:
: Select 'OK' to undo the changes that have been made, or
: select 'Cancel' to quit. If you select 'Cancel', your
: system will be left in a partially updated state and may
: not work correctly.
: ***
:
: Message displayed to the user: An error in updating your
: system has occurred.
:
: Select 'OK' to undo the changes that have been made, or
: select 'Cancel' to quit. If you select 'Cancel', your
: system will be left in a partially updated state and may
: not work corr
: ***
:
: User Input: OK
: ***
:
:
:
: >-----Original Message-----
: >
: >http://www.microsoft.com/downloads/details.aspx?
: FamilyID=1001aaf1-749f-49f4-8010-
: 297bd6ca33a0&DisplayLang=en
: >
: >This will download the whole SP4 installer. Also, check
: the
: >WindowsUpdate.LOG and the SVCPack.LOG file (should be in
: your windows
: >directory). Open them up and post the last few lines ...
: that will help
: >troubleshoot.
: >
: >--
: >--
: >Daniel Chang
: >Server Setup Team
: >
: >Search our Knowledge Base at
: http://support.microsoft.com/directory
: >Visit the Windows 2000 Homepage at
: >http://www.microsoft.com/windows2000/default.asp
: >See the Windows NT Homepage at
: http://www.microsoft.com/ntserver/
: >
: >NOTE: Please reply to the newsgroup and not directly to
: me. This allows
: >others to add to and benefit from these threads and also
: helps to ensure a
: >more timely response. Thank you!
: >This posting is provided "AS IS" without warranty either
: expressed or
: >implied, including, but not limited to, the implied
: warranties of
: >merchantability or fitness for a particular purpose.
: >The views and opinions expressed in this newsgroup
: posting are mine and do
: >not necessarily express or reflect the views and / or
: opinions of Microsoft.
: >
: >
: >"David Fosnight" <[email protected]>
: wrote in message
: >: >> Daniel,
: >> I'm not sure what you are asking. I was running the
: >> update from the Windows update site.
: >> >-----Original Message-----
: >> >
: >> >Does this happen with the network (full) installer as
: >> well?
: >> >
: >> >--
: >> >--
: >> >Daniel Chang
: >> >Server Setup Team
: >> >
: >> >Search our Knowledge Base at
: >> http://support.microsoft.com/directory
: >> >Visit the Windows 2000 Homepage at
: >> >http://www.microsoft.com/windows2000/default.asp
: >> >See the Windows NT Homepage at
: >> http://www.microsoft.com/ntserver/
: >> >
: >> >NOTE: Please reply to the newsgroup and not directly to
: >> me. This allows
: >> >others to add to and benefit from these threads and
: also
: >> helps to ensure a
: >> >more timely response. Thank you!
: >> >This posting is provided "AS IS" without warranty
: either
: >> expressed or
: >> >implied, including, but not limited to, the implied
: >> warranties of
: >> >merchantability or fitness for a particular purpose.
: >> >The views and opinions expressed in this newsgroup
: >> posting are mine and do
: >> >not necessarily express or reflect the views and / or
: >> opinions of Microsoft.
: >> >
: >> >
: >> in message
: >> >: >> >> When updating my Windows 2000 pro system with
: >> >> the "Windows 2000 Service Pack 4 Express Install for
: >> end
: >> >> users" I get the following:
: >> >>
: >> >> sp4iis.exe - Application Error
: >> >> "The instruction at "0x01001ee7" referenced memory
: >> >> at "0x00000000". The memory could not be read."
: >> >>
: >> >> This happens at the very end of the update. What do
: I
: >> >> need to do so that I can apply this update?
: >> >
: >> >
: >> >.
: >> >
: >
: >
: >.
: >

 

[David Fosnight]

Daniel,
This is a system we use for maintenance and backup of our
Help Desk database. What is the IIS you are refering
to? By the way, I downloaded SP4 and ran as instructed
and it still failed exactly as before. Any other
suggestions?

 

[Daniel Chang [MSFT]]

Internet Information Server ... it looks like your sp4 is failing on
sp4iis.exe ... *shrug* Just wondering if it was installed on this server.
If you don't need it, maybe remove it, load sp4, then reload IIS?

HTH,
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.

 

[Guest]

Daniel,
Thanks! That did it...

-----Original Message-----
Internet Information Server ... it looks like your sp4 is failing on
sp4iis.exe ... *shrug* Just wondering if it was installed on this server.
If you don't need it, maybe remove it, load sp4, then reload IIS?

HTH,
--
Daniel Chang
Server Setup Team

Search our Knowledge Base at http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at http://www.microsoft.com/ntserver/

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!
This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.
The views and opinions expressed in this newsgroup posting are mine and do
not necessarily express or reflect the views and / or opinions of Microsoft.





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