Win XP SP2 - can access via browser but not e-mail clients

[Guest]

I'm not aware of any changes or new software associated with the appearance
of this problem. I'm running Win XP Pro SP2 upgraded from Win Me about 1 1/2
years ago. I am also running NIS 2004 or 2005 on each of the machines in
my network. I tried the fix from Symantec (described in another message
here) to reset the winsock catalog. It did not help.

I have been running Eudora e-mail client ver 6.2.3.4. When this problem
started, I downloaded and installed Mozilla Thunderbird, just to try a
different e-mail client. Neither client is able to connect and download
mail. Eudora shows that it gets to the point of "Logging into POP Server"
and "Connecting to Mail Server" however, it goes no further. Thunderbird
does not provide such progress indication.

I have tried connecting to my e-mail server, Netidentity.com via telnet and
get no response. I can access the webmail service at NetIdentity.

I have three PCs on my local area network connected via an Enet Router to
Verizon DSL service. All of these machines have been running well. All
machines except the problem machine (call it PC A, the others, B & C). I can
connect to the Net Identity server from B and C with no problems using either
Eudora or Thunderbird. When attempting to connect PC A using Eudora I get a
failure indication "Error reading from network. Cause Eudora got tired of
waiting for the server. (10100).

I also find that I cannot download an Adobe reader upgrade, no download
traffic is indicated. When I monitor the network traffic using the Microsoft
performance monitor, I see some traffic when I open a browser but none when
requesting e-mail; even if I open the traffic monitor up to full screen mode.

I notice that PC A takes a long time to shut down (like 3 minutes) and that
programs involving download (other than web browsers or FTP) frequently stop
reaponding and sometimes cannot be killed.

Once, during the process of testing, Thunderbirds seemed to connect and
download headers for a half-dozen or so messages correctly, but then it could
not download the content for several of those messages. To the best of my
knowledge, I had done nothing different whenTBird worked than from other
attempts to download e-mail.

ANy ideas or suggested contacts?

 

[Steve Winograd [MVP]]

I'm not aware of any changes or new software associated with the appearance
of this problem. I'm running Win XP Pro SP2 upgraded from Win Me about 1 1/2
years ago. I am also running NIS 2004 or 2005 on each of the machines in
my network. I tried the fix from Symantec (described in another message
here) to reset the winsock catalog. It did not help.

I have been running Eudora e-mail client ver 6.2.3.4. When this problem
started, I downloaded and installed Mozilla Thunderbird, just to try a
different e-mail client. Neither client is able to connect and download
mail. Eudora shows that it gets to the point of "Logging into POP Server"
and "Connecting to Mail Server" however, it goes no further. Thunderbird
does not provide such progress indication.

I have tried connecting to my e-mail server, Netidentity.com via telnet and
get no response. I can access the webmail service at NetIdentity.

I have three PCs on my local area network connected via an Enet Router to
Verizon DSL service. All of these machines have been running well. All
machines except the problem machine (call it PC A, the others, B & C). I can
connect to the Net Identity server from B and C with no problems using either
Eudora or Thunderbird. When attempting to connect PC A using Eudora I get a
failure indication "Error reading from network. Cause Eudora got tired of
waiting for the server. (10100).

I also find that I cannot download an Adobe reader upgrade, no download
traffic is indicated. When I monitor the network traffic using the Microsoft
performance monitor, I see some traffic when I open a browser but none when
requesting e-mail; even if I open the traffic monitor up to full screen mode.

I notice that PC A takes a long time to shut down (like 3 minutes) and that
programs involving download (other than web browsers or FTP) frequently stop
reaponding and sometimes cannot be killed.

Once, during the process of testing, Thunderbirds seemed to connect and
download headers for a half-dozen or so messages correctly, but then it could
not download the content for several of those messages. To the best of my
knowledge, I had done nothing different whenTBird worked than from other
attempts to download e-mail.

ANy ideas or suggested contacts?

Enter this line at a command prompt to reset the TCP/IP stack, then
reboot:

netsh winsock reset catalog

Make sure that the Hosts file doesn't contain an entry for the
Netidentity.com E-mail server. To edit the file, type this command,
making sure to include the "." at the end:

notepad C:\Windows\System32\Drivers\Etc\Hosts.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com

 

[Guest]

:

Enter this line at a command prompt to reset the TCP/IP stack, then
reboot:

netsh winsock reset catalog

Make sure that the Hosts file doesn't contain an entry for the
Netidentity.com E-mail server. To edit the file, type this command,
making sure to include the "." at the end:

notepad C:\Windows\System32\Drivers\Etc\Hosts.

Thanks for the prompt reply.

The netsh command is part of the fix recommended by Symantec that I
mentioned I had tried in the first paragraph. I tried it again, both
directly from the "Run" box and from a "cmd" box. It did not change anything
that I can tell.

When executed from the cmd box, I get response that catalog is reset and to
rstart the computer. After doing so, there is no change in the symptoms.

There is nothing in the "hosts" file.

The problem is still active, no e-mail traffic is getting through, in or out.

 

[skwolfe]

No POP access from Eudora

I have the same problem, developed at about the same time, the last week of 2005. I am also using Eudora v. 6.3.2.4

I can only get to "logging into POP server". I had this problem come up on two computers, a laptop and a desktop. One was not in use for a week, so I do not know for sure that it was simultaneous, but it is certainly suspected.

However, I am able to access Eudora mail through my company server, just not via dial-up or through a local ADSL connection. There were no changes made to either system since successful use a few days before. I am OK on accessing the internet and can use internet mail, of course.

One has to think that something changed at Qualcom, perhaps in conjuntion with the announcement of their v.7 software? It must be minor or everyone would be squeaking.

I have removed Eudora and re-installed it with no effect.

Any other suggestions?

Steve