Win XP Installer Problem?

[Guest]

I am having trouble installing Roxio Easymedia 7.5. Roxio support thinks a
problem within my Windows Installer is making the Roxio instalation routine
malfunction. They also cite as an indicator the fact that I can't use
Windows Automatic Update. Whenever I try to install an update received via
AU it fails. I have to go to WU web site and manually down load the patch
then install it. Does anyone have any ideas?

 

[Guest]

Hi it seems like you might have some problem with windows installer go to
microsoft updates site not windows update
http://update.microsoft.com/microsoftupdate/
and go though that and run the updates there and download everything and
restart the computer it should download a new windows installer 3.1 and then
you should be able to install the roxi easymedia 7.5 OK if this does not help
you then I will let you know what else to do ok thanks.
--
Reply back and let me know how it goes. Don''t forget to select yes if this
was helpful on my post. I always like helping out people with there problems.
Thanks

Matthew Senecal

 

[Rock]

I am having trouble installing Roxio Easymedia 7.5. Roxio support thinks a
problem within my Windows Installer is making the Roxio instalation routine
malfunction. They also cite as an indicator the fact that I can't use
Windows Automatic Update. Whenever I try to install an update received via
AU it fails. I have to go to WU web site and manually down load the patch
then install it. Does anyone have any ideas?

Windows Installer 3.1 (v2) is available
http://support.microsoft.com/default.aspx?scid=kb;en-us;893803

 

[Don MI]

I am having trouble installing Roxio Easymedia 7.5. Roxio support thinks a
problem within my Windows Installer is making the Roxio instalation
routine
malfunction. They also cite as an indicator the fact that I can't use
Windows Automatic Update. Whenever I try to install an update received
via
AU it fails. I have to go to WU web site and manually down load the patch
then install it. Does anyone have any ideas?

Also, try the Installer Cleanup Utility:


Description of the Windows Installer CleanUp Utility

http://support.microsoft.com/default.aspx?scid=kb;en-us;290301





Don